FAQ
Find quick answers and solutions regarding the Customer Centre.
User Centre + app
Lear how to use the app that gives you access to the Customer Centre on your mobile devices.
Use and management
Learn how to use the Customer Centre to efficiently manage your services and simplify your life.
My login info
Learn how to easily access the Customer Centre and manage your accesses and your login credentials safely.
Troubleshooting
Learn how to easily resolve your connection problems to the Customer Centre.
Share your account management
Did you know that you can assign up to five secondary account users? Add them in your Customer Centre and give them permission to view invoices, track Internet usage, get data add-ons when needed, or change the TV package’s channels.
Do you have a Helix account?
If so, you have a separate account number and invoice for your Helix services. Manage your account and billing in My Account.
