Controlling my devices

Controlling my devices

Learn more about how your mobile devices work and find out how best to use them. Check out all our troubleshooting solutions in case of problems.

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My devices

Understand all of your devices’ features with our interactive demos.

Selecting a device .
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Ensuring the protection of my devices

Learn how to protect and best use your devices when holding them, and find out how to properly dispose of them.

Benefit from the Mobile Device Protection Program.
Operating procedures and safety tips .
Take advantage of our We Recycle program .
Put on a screen protector on your mobile device.
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Troubleshooting

Learn how to easily solve device issues.

My phone is broken .
My phone is lost or stolen .
I can’t unlock my phone.
LEARN MORE:

Troubleshooting for my Mobile services

Experiencing problems with your Mobile service? Don't panic. Videotron has a comprehensive troubleshooting section to help you find solutions quickly.

Discover our Troubleshooting section

Have more questions ?

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Ask the Community

Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.
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Contact us

From your computer or mobile device, enjoy fast, real-time service!
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