Unlock my mobile
If you purchased a mobile phone after December 1, 2017, it is already unlocked. In doubt, insert the SIM card that Videotron gave you into your device: if it is locked, a message will prompt you to enter an unlock code. If your mobile phone is already unlocked, you will not be asked to enter an unlock code.
Unlock your Android device by following these steps:
- Insert the SIM card in your mobile to verify if it is locked.
- If a IMEI code is asked, your mobile is locked.
- Enter *#06# to get your IMEI code.
- Copy that code in the space below to verify its compatibility.
- Follow the steps.
If the IMEI number does not match a Videotron device, contact the operator who provided you with the device.
Note that Videotron is only authorized to unlock Videotron mobiles.
Good to know
Unlock my mobile before going on a trip
Before you go on a trip, you'll need to unlock your mobile before leaving so you can use it with a local service provider.
To control your services even on a trip, learn more about Mobile services during your travels.
Frequent questions about unlocking your mobile
Device unlocking is free as of December 1, 2017.