Warning : To unlock an iPhone, contact our Customer Service.
Unlock my mobile
If you purchased a mobile phone after December 1, 2017, it is already unlocked. In doubt, insert the SIM card that Videotron gave you into your device: if it is locked, a message will prompt you to enter an unlock code. If your mobile phone is already unlocked, you will not be asked to enter an unlock code.
Unlock your Android device by following these steps:
- Insert the SIM card in your mobile to verify if it is locked.
- If a IMEI code is asked, your mobile is locked.
- Enter *#06# to get your IMEI code.
- Copy that code in the space below to verify its compatibility.
- Follow the steps.
If the IMEI number does not match a Videotron device, contact the operator who provided you with the device.
Note that Videotron is only authorized to unlock Videotron mobiles.
Good to know

Get help for unlocking
To get help unlocking your device, contact our Customer Center.
If you have an iPhone, it may indicate that your mobile does not match a Videotron device. To unlock your iPhone, contact our Customer Service.
Unlock my mobile before going on a trip
Before you go on a trip, you'll need to unlock your mobile before leaving so you can use it with a local service provider.
To control your services even on a trip, learn more about Mobile services during your travels.
Frequent questions about unlocking your mobile
You are not required to unlock your mobile phone before giving it away or selling it. The new owner can benefit from the Bring your own device program without having to unlock your old phone.
Unlocking your mobile phone does not erase your data. You will still have access to all the existing data on your phone.
Device unlocking is free as of December 1, 2017.