Troubleshooting

Troubleshooting

Find all the troubleshooting solutions to your mobile phone issues, whether they are technical or usage problems.

Frequently asked questions

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Mobile phone

Learn how to solve the technical problems you may encounter with your mobile phone.

Manage the loss or theft of my mobile phone .

Repair my broken phone .

Unlock my mobile phone .

Find more mobile phone support.

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Calls and Voicemail

Learn how to solve problems related to your calls and Voicemail.

Reset the PIN of my Voicemail .

Find more support for calls and Voicemail.

Mobile networks

Learn how to re-establish a good connection to your mobile network.

What are the solutions if there is no mobile network?.

Find more support for mobile network.

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Pay-per-use charges

Learn how to resolve issues related to the use of your Mobile data.

I can’t purchase Data Add-on .

Find more solutions to your user fees problems.

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Discover our interactive demos

Wondering how to use your mobile phone to its full potential? Find all our interactive demos and access the user’s guide of your device.

Find the user’s guide of your device

Have more questions?

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Ask the Community

Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.

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Contact us

From your computer or mobile device, enjoy fast, real-time service!

Shop

Find a store

Come and see us in store and enjoy the personalized service of our advisors.