What is the We Recycle program?
The Videotron’s We Recycle program enable you to make a practical contribution to environmental protection by giving your obsolete equipment the second chance it deserves. Bring them to Videotron stores or send them by mail. Depending on its condition, your mobile device will either be refurbished, resold or recycled.
The We Recycle program has recovered 8.7 million obsolete electronic devices since 2013.*
Accepted mobile devices
- Home phones and mobile devices
- Tablets, e-book readers and video game consoles
- Digital receivers, terminals, routers and modems
- Accessories (Internet keys, cables, connectors, chargers, headphones, remote controls)
Before recycling mobile devices
Before sending your mobile devices to We Recycle program, you must:
- Recover your personal information by making a data backup.
- Clear your mobile device history and reset it by following your device’s procedure.
To reset an iPhone, consult the procedure in the FAQ.
Recycling mobile devices
In store
Drop off your mobile devices at a Videotron store to recycle them.
By mail
Send your mobile devices by mail by printing a return label. Enter the requested information and a Planète Courrier representative will send you an email with the return slip and the options for return.
You have other questions about We Recycle program?
We Recycle program is only available to residents of Québec. To learn more about electronics recycling outside of Québec, visit epra.ca
Every day, electronic materials are given a second life through reuse, recycling and recovery. To carry out this work, Videotron is proud of its association with SIT Mauricie since 2010, an organization whose mission is to support the social integration, labour market re-entry and wellness of people with mental health issues in the Mauricie area. On a daily basis, employees ensure the responsible management of electronic materials from construction projects, network maintenance and customer returns.
All mobile devices and their accessories can be recycled at the same time. They must be dropped off at a collection point or sent by mail, in the same packaging.
Before bringing your iPhone to one of our We Recycle drop-off points, please make sure to deactivate the Find My iPhone feature and reset your device using Apple’s designated procedures.
To reset your Android mobile, select your device and click on the interactive demo to follow the procedure on how to conduct a factory reset.
Conditions
* The program does not cover rental equipment. To return rental equipment or devices under warranty, please go to a store or call 1-877-512-0911. Once submitted to the recycling program, devices can no longer be claimed. The program is available to Québec residents only.
