What is the Trade-in Credit?
When you turn in your old phone, you can get a credit towards a new phone, subject to certain conditions.
- You can trade in only one phone at a time
- Your phone must include the battery and its cover
- The exchange must be combined with the purchase of a new device and a subscription to a Videotron Mobile plan (or a subscription renewal), with a 24-month agreement
- If you receive your new device in-store, you must return your old device right away
- If you receive your new device by mail, you must return your old device to a store within seven days of receiving the new device
- Model and age of the device
- Operation of the buttons and touch screen
- Presence of cracks on the screen or case
- Detection of damage from liquids
- Condition of the battery and cover
How to get the Trade-in Credit
Trading in your old iPhone?
Before you say goodbye to your old phone, you must disable the Find My iPhone feature and reset your device using Apple’s designated procedure.
Before you have your phone assessed for the Trade-in Credit, follow these steps:
- Save your data
Back up all your personal information. Read our pro tips for data backup. - Reset your phone
Follow the procedure to erase all content from your phone. - Shop for your new phone online
Find the phone you want on our website, then subscribe to a Videotron Mobile plan with 24-month agreement to qualify for the Trade-in Credit. - Go to the store
Bring your phone in so an advisor can evaluate it and finalize the trade-in. Find a store.
What is the We Recycle program?
Thank you for your contribution!
Videotron allows you to take concrete actions for the environment by giving a second chance to your obsolete devices.
When you bring your phone to one of our stores, if it is too old or shows too much wear and tear to qualify for the Trade-in Credit, you can recycle it with the We Recycle program. Why not round up all your old small electronics? You can bring them in for recycling at the same time!
Devices accepted under the We Recycle program
Here are the devices you can bring to Videotron for recycling:
- Mobile phones and tablets
- Home phones
- Terminals, remote controls, routers, and modems
- Accessories (mobile Internet keys, cables, chargers, headphones, smartwatches, etc.)
Bring your devices to a Videotron store or send them by mail. When you recycle, you’re looking out for future generations! Learn more about our commitment.
Drop off your devices to a Videotron store to be recycled. Find a store.
- Create a return label and print it out.
- A Planète Courrier advisor will send you an email with the return slip and shipping options.
Frequently asked questions about the Trade-in Credit and the We Recycle program
We’ll determine the amount of your Trade-in Credit when you come into the store. An advisor will assess the value of your device based on a number of factors. The amount varies from one device to the next.
The We Recycle program is only available to residents of Québec. To learn more about recycling electronics in other provinces, visit epra.ca.
Every day, electronic materials are given a second life through reuse, recycling, and recovery. To make this happen, since 2010, Videotron is proud to have partnered with SIT Mauricie, an organization whose mission is to support the social integration, labour market re-entry, and wellness of people with mental health issues in the Mauricie area. On a daily basis, employees ensure the responsible management of electronic materials from construction projects, network maintenance, and customer returns.
Consult the program's performance and the management modes of treated products.
All mobile devices and their accessories can be recycled at the same time. They must be dropped off at a collection point or sent by mail, in a single package.
Go to one of our stores or contact our Customer Service to make a return by mail.
Ready to do the right thing for the environment?
Check out our blog for tips on recycling your small electronics and replacing your mobile phone.
Conditions
*The program does not cover rental equipment. To return rental equipment or devices under warranty, please go to a store or call 1-877-512-0911. Once submitted to the recycling program, devices can no longer be claimed. The program is available to Québec residents only.
