Procedure for repairing a broken mobile phone
- To try and solve the problem yourself, refer to the Support articles or enter Support followed by your device model in the search bar at the top of the page to find its user guide and consult the Troubleshooting section.
- If you are unable to resolve the problem, proceed according to your situation:
- Basic warranty-covered device
Contact our Technical Support - Device covered by AppleCare+ warranty
Contact Apple - Device covered by the Mobile Device Protection Program
Make a claim online
- Basic warranty-covered device
Not sure if your phone is covered by a warranty or protection plan? Contact our Customer Service.
If your cell phone is no longer guaranteed and irreparable, it may be time to recycle it and buy a new one.
