What should I do if my phone is broken?

Procedure for repairing a broken mobile phone

1. To try and solve the problem yourself, refer to the Support articles or enter Support followed by your device model in the search bar at the top of the page to find its user guide and consult the Troubleshooting section.
2. If you are unable to resolve the problem, proceed according to your situation:
   • Basic warranty-covered device
     Contact our Technical Support
   • Device covered by AppleCare+ warranty
     Contact Apple
   • Device covered by the Mobile Device Protection Program
     Make a claim online

Not sure if your phone is covered by a warranty or protection plan? Contact our Customer Service. 

Adapted wireless device repair service

If your device is diagnosed as defective during a technical support call with Videotron, we will send you a package with a courtesy mobile device along with a return slip, so you can send us your defective device free of charge.

• Once your wireless device has been repaired, it will be sent back to you with a second return slip that you can use to return the courtesy device free of charge.
• A rush courier service will handle both operations, delivering to and picking up from your door.