Note: If you need to disconnect your gateway after the installation, to change its location for example, see the procedure to reconnect the Helix Fi gateway.
Helix equipment is very easy to handle, install and configure. Refer to the following sections and videos to learn how to self-install your Helix Fi gateway.
Good to know
Since you’ll lose your Internet connection during the self-installation of your Helix Fi gateway, be sure not to close or refresh this page in order to maintain access to the installation steps.
Your Helix Fi Gateway comes with:
- A coaxial cable – Connects the Gateway to a wall cable outlet.
- An Ethernet cable – Physically connects a device to the Internet, such as a computer, without using Wi-Fi.
- A power cord – Connect the device to a power outlet.
1. Preliminary steps
Find the working coaxial wall outlets in your home. This is a beige, white or black cable with ringed ends screwed to a wall outlet or coming out of the wall. A device may already be connected to it, for example a modem or a terminal.
If your network power cable is not a coaxial cable, you will not be able to self-install your Helix Fi gateway. Contact Customer Service to make an appointment with a technician.
Position the gateway near your most centrally located Videotron coaxial wall outlet relative to the Wi-Fi devices you want to connect.
To optimize your Wi-Fi signal:
- Place your Helix Fi gateway on an elevated surface in a clear space (e.g., on furniture)
- Don’t put your gateway in a closed-off piece of furniture or near objects that could block its signal or are made of metal (e.g., refrigerator, microwave, aquarium, hot water tank, steel shelves, etc.).
- If the only available coaxial outlet is at one end of your home, in the basement of a multi-storey home, or in a large or high home, you can extend your coverage by installing Wi-Fi pods.
2. Disconnect your old equipment
If you don’t have a smartphone with a mobile data plan, read the following instructions BEFORE disconnecting your old Internet modem and your other equipment such as Wi-Fi router and TV terminal.
This section is only for customers who had already subscribed to Videotron services before switching to Helix.
If you have equipment that you were renting or borrowing from Videotron for your old services (e.g., Internet modem, illico terminal):
The equipment and accessories must be returned to a Videotron store within 14 days of your Helix subscription to avoid being charged a fee.
To find out what equipment and accessories you need to return, see the article on Returning Old Rented Equipment.
If you bought your equipment:
You can bring your old purchased equipment (e.g., illico terminal) to one of our kiosks or stores to get them recycled.
3. Install your Helix Fi gateway
If you have a mobile device, use the recommended method with the Helix Fi app to easily install your gateway. If you don't have a mobile device, use the alternative method for a manual configuration of your gateway.
1 Position the gateway near the Videotron coaxial outlet in the most central location of your home. This may be where your old Internet modem used to be.
2 Place the gateway on a piece of furniture in an unobstructed area.
3 Firmly screw one end of the coaxial cable provided into the wall socket and the other end into the gateway.
4 Plug the power cord into the back of the gateway and into a power outlet that isn’t controlled by a dimmer or wall switch. Important: don’t unplug your terminal while setup is in progress.
5 Start-up can take up to 20 minutes if a software update is required.
6 The light on top of the gateway will flash and go from orange to green.
7 Wait for the light to turn. As soon as it’s white, and even if it’s still flashing, you can continue the installation.
8 Now connect the device of your choice to the Wi-Fi network by opening the Internet network quick access window from your computer’s toolbar or by going to the Wi-Fi settings on your mobile or tablet.
9 From the list of available networks, select your gateway’s temporary name and use its temporary password, both of which are found on the bottom of the gateway.
10 On a PC, ignore the message requesting a confidential 8-digit code and instead click Connect using a security key. In the Security key screen, enter the temporary password located under the gateway.
11 Once you are connected to Wi-Fi, open a web browser and type 10.0.0.1 in the address bar if your browser does not go there automatically.
12 On the Helix Fi welcome screen, click Go.
13 Rename your Wi-Fi network and choose a secure password containing 8-64 digits. To make it easier to reconnect your devices, you can reuse the information from your old Wi-Fi network.
14 Click the Next button at the bottom of the screen.
15 On the confirmation screen, click Next to complete the setup.
16 Once the setup is complete, you may need to connect to the Wi-Fi network using the information from step 13.
17 Installation is complete. Your Helix Fi gateway is now operational.
Go to your favourite website and test your new Wi-Fi connection.
You can now connect all your devices and peripherals to the Helix Fi gateway Wi-Fi network, like your computers, phones, tablets, game consoles, smart TVs, etc. Find out how to connect each device type.
If you’re a Helix TV subscriber, you can continue by installing your Helix TV terminal.
Frequently asked questions about Helix Fi gateway installation
Contact us: 1-833-994-3549.