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Seeing your Wi-Fi network’s name and password
Note: Voice command to display your Wi-Fi password is not available at this time. Our teams are working to restore this feature as soon as possible. You can use the Helix Fi app to easily find your password.
With the Helix Fi mobile app
- Launch the Helix Fi app.
- On the app’s home page, tap Share your WiFi.
- Tap the eye icon
to view your password.
Simple and secure sharing with the QR code: Your guests can easily connect to your Wi-Fi network by scanning the QR code that appears on this screen. There’s no need to share your password!
On your TV
- Use the voice command and say, “Wi-Fi password”.
Helix Fi app
Access the Helix Fi app on your mobile device via Google Play or the App Store.
Connecting devices to Wi-Fi
Good to know
Wireless printer
Printers usually have a Wireless Setup Wizard that walks you through the Wi-Fi setup. If not, try the following procedure:
- Access your printer’s control panel.
- Select Setup, which is usually a wrench icon.
- Select the name of your network or enter it manually.
Home automation items
You can link smart light bulbs, plugs, switches, locks and thermostats to the Helix Fi app to control them from your mobile device.
See how to link your home automation equipment to Helix Fi.
Mobile devices
To connect an Apple iOS device, like an iPad, iPhone, or iPod touch, to your Wi-Fi:
- Tap the Settings icon, then Wi-Fi.
- If the Wi-Fi is set to Disabled, tap the button to set it to Enabled.
- Wait a few seconds. A list of available Wi-Fi networks will appear.
- Under Networks, tap the name of your local wireless network.
- Enter your password and tap Join.
- Wait a few seconds while your device acquires an IP address from the network.
- A check mark will appear next to the network name to confirm that the device is connected.
If necessary, see more details about an Apple iOS device Wi-Fi connection.
To connect a Samsung mobile phone to your Wi-Fi:
- Tap the Settings icon, then tap Connections.
- Tap Wi-Fi.
- If the Wi-Fi is set to Disabled, tap the Wi-Fi toggle to enable it.
- Wait a few seconds. A list of available Wi-Fi networks will appear.
- Under Available Networks, tap the name of your local wireless network.
- Enter your password and tap Connect.
- Wait a few seconds while your device acquires an IP address from the network.
- The network name appears in blue with the word Connected under it to confirm that the device is now connected.
If necessary, see more details about a Samsung phone Wi-Fi connection.
To connect an Android device, like a Google (Pixel), Motorola, Sony or others, to your Wi-Fi:
Note : Depending on your device’s model, the procedure may vary slightly.
- Go to Settings and select Network and Internet.
- Depending on the model, select Internet, Wi-Fi or Wi-Fi Settings.
- Make sure the Wi-Fi feature is on and choose the name of the desired Wi-Fi network.
- Enter the password for the Wi-Fi connection.
- Depending on the model, tap Connection or Connect.
If necessary, see more details about an Android device Wi-Fi connection.
Computer
To connect your Windows desktop computer or laptop to your local Wi-Fi network:
- From the taskbar, click the Network icon near the time to display available networks (click the “arrow tip” to display hidden icons, if needed).
- Select your network.
- Check the box to connect automatically, then click Connect.
- Enter your password and click Next.
- After a few seconds, the menu will indicate that the computer is connected to the Wi-Fi network.
To connect your MAC OS (X or 11) desktop computer or laptop to your local Wi-Fi network:
- Click the Wi-Fi icon on the menu bar. If the Wi-Fi is set to Disabled, click on the Enable Wi-Fi button or the Wi-Fi toggle to enable it.
- Click on the Wi-Fi icon and select your network’s name from the list.
- Enter your password and make sure to check the Remember This Network box.
- Click Connect.
- The full signal bars in the Wi-Fi icon indicate that the computer is now connected.
TV
- In the Network Settings menu, select Wi-Fi or Wireless.
- Select your network name or enter it manually.
Gaming console
- In the Network Settings menu, select Wi-Fi or Wireless.
- Select your network name or enter it manually.
To connect your gaming console, you may have to adjust some settings on your Helix gateway, like the port forwarding or the Parental Control settings.
Need help connecting a device to Wi-Fi? Check out our solutions to Internet connection issues or contact our Technical Support via chat or phone.
How to separate the 2.4 GHz and 5 GHz networks
Attention : Note that this procedure is not possible if you are using Wi-Fi pods.
Default operation and recommendations
By default, the Helix Fi gateway supports the autonomous and smart distribution of connections on both networks (2.4 GHz and 5 GHz), which are combined under the same name. We recommend keeping this configuration.
How to split the two networks
If you want to separate both networks and manually choose the one your devices connect to, follow this procedure:
- Download the Helix Fi app from Google Play or the App Store.
- Select the WiFi section.
- Tap WiFi Details.
- Tap Edit WiFi Settings.
- Activate the Split bands (not recommended) switch.
- Change the name of one of the networks and tap Save.
- Reconnect all of your devices to Wi-Fi.
Frequently asked questions about connecting devices to Wi-Fi
Check out our solutions to Internet connection issues.
In the Helix Fi app (available from Google Play and the App Store), go to WiFi > WiFi Details > Edit WiFi Settings.
Devices connected to Wi-Fi can be managed in the Helix Fi app. You can create profiles for each user, assign devices to each user, and set restrictions or downtime schedules. Learn how.
There are factors external to the network that can affect the quality of the signal, such as distance from the gateway, physical obstacles, programs installed on a device, etc.
But there are ways to ensure you get the most out of your Internet connection. Get tips on how to improve your Wi-Fi network.
In the Helix Fi app, go to WiFi > Troubleshoot > Test your whole home network.
Learn more about the Full Network Test feature and other features of the Helix Fi app.
Wi-Fi 6 is available with the Helix Fi 2 gateway. If you have this gateway, all compatible devices on your network will use Wi-Fi 6.
How to tell if your device is Wi-Fi 6 compatible Make sure your device connectivity specifications say “ax.”
My computer is compatible, but I can’t connect. What should I do? Make sure you have the most recent update installed on your network card.
