With your Helix Fi Gateway, it's easy to connect all your Wi-Fi-capable devices, like:
- smart phones
- tablets
- gaming consoles
- computers
- your smart TV
- ... Or any other smart device that can connect to Wi-Fi. Here are the instructions for connecting each type of device.
Before you get started:
Find your Wi-Fi network's name and password
If you don't have your local network’s name and password, or if you forgot them, you can look them up in different ways:
- With the Helix Fi mobile app
- Online, at: https://helixfi.videotron.com
- With the Helix voice command, saying "Wi-Fi password"
For more information on how to find your Wi-Fi network information, or to change the password, click here.
Good to know
Write down your network’s name and password–they will come in handy when you connect your devices or when guests want to connect to your network.
Check your drivers and software
Before attempting to connect to Wi-Fi, make sure you have the latest software installed on your device.
Connecting an iOS mobile device to Wi-Fi
To connect an Apple iOS device, like an iPad, iPhone or iPod touch:
- Make sure the Wi-Fi is enabled. To enable the Wi-Fi, tap the Settings icon and then Wi-Fi.
- If the Wi-Fi is disabled, enable it.
- Wait a few seconds. A list of available Wi-Fi networks will appear.
- Under Choose A Network, select the name of your local wireless network.
- Wait a few seconds while your device acquires an IP address from the network.
- A check mark will appear next to the network name to confirm that the device is connected.
Connecting an Android device to Wi-Fi
To connect an Android device, like a Samsung, Nexus, Sony or Huawei mobile phone, to your Wi-Fi:
- Make sure the Wi-Fi is enabled. To enable the Wi-Fi, tap the Settings icon and then Wi-Fi.
- If the Wi-Fi is disabled, toggle the button to enable it.
- Wait a few seconds. A list of available Wi-Fi networks will appear.
- Under Choose A Network, select the name of your local wireless network.
- Wait a few seconds while your device acquires an IP address from the network.
- A check mark will appear next to the network name to confirm that the device is connected.
Connecting a computer to Wi-Fi
To connect your Windows desktop computer or laptop to your local Wi-Fi network:
- Go to the task bar and click on the Windows icon to open the Windows menu and click on Settings.
- In Settings, click on Network & Internet.
- Click on Wi-Fi to bring up the list of available wireless networks.
- Select your network. A message will notify you that you're trying to connect to an unsecured network. Click on Connect.
- Wait a few seconds while your computer acquires an IP address from the network.
- The word Connected will appear to confirm that your computer is connected to the network.
Connecting a MAC OS X computer to Wi-Fi
To connect your MAC desktop computer or laptop to your local Wi-Fi network:
- Make sure the Wi-Fi is enabled. To enable it, click on the Wi-Fi icon in the menu bar and select Turn On.
- Click on the Wi-Fi icon to bring up the list of available networks.
- Find the name of your network and click on it.
- Wait a few seconds while your computer acquires an IP address from the network.
- A check mark will appear next to the name of your network in the Wi-Fi menu to confirm that your computer is connected.
Connecting various smart devices to Wi-Fi
In addition to your phones and computers, you can connect other smart devices to your Helix Fi Gateway, like a wireless printer, a gaming console or a smart TV.
Good to know
It's always recommended to check your device's manufacturer's site to get personalized support.
Connecting your smart TV
- In the Network Settings menu, select Wi-Fi or Wireless and wait for the device to find the available networks.
- Select your Wi-Fi network name (also called SSID) from the list of available networks.
- If your home Wi-Fi network doesn't appear, enter its name or search for it manually.
- When prompted, enter your Wi-Fi password (also called a Network Key).
For more information about security configurations or for troubleshooting tips, read the user manual provided by the TV's manufacturer.
Connecting your wireless printer
- Access your printer’s control panel.
- Select Setup, which is usually a wrench icon.
- Select the name of your network (also called SSID) from the list of available networks.
- If your home Wi-Fi network doesn't appear, enter its name or search for it manually.
If you can't connect the printer, print out a wireless network test report to troubleshoot the issue.
Good to know
- Printers often have a Wireless Setup Wizard that walks you through the Wi-Fi setup.
- Follow the instructions. For more information about security configurations or for troubleshooting tips or detailed instructions, read the user manual provided by the printer's manufacturer.
Connecting a gaming console
To connect a gaming console, you may have to adjust some settings on your Helix Gateway, like security (WPA/WPA2), firewall and Parental Control settings.
For more information on adjusting settings, see the article on firewall setup for wireless gateways.
You can also go to your console's manufacturer's website for more details.
For general information on managing and troubleshooting your local Wi-Fi network, go to this section.
