Helix Starter Guide: The Essentials

Helix services are simple and easy to use. Discover what you can do with your Helix equipment today.

See what Helix has in store for you

Entertainment made easy with Helix TV

Talk to your remote and your wishes will be granted!

With voice command, you can control your TV and terminal, search for content, and find information quickly. All you have to do is ask: hold the Microphone button down while you say your command.

Guide
On demand
Record

Say "Guide" or press the Guide button on the voice remote.

To filter the channels displayed, press the Guide button again.

Good to know: To view the TV Listings while continuing to watch your program, press  Remote_HELIX_Touche_FlecheDroit

Say “On Demand” or press the HELIX button and select On Demand.

Say “Record” or press Remote_HELIX_Touche_point to record a live show or upcoming content from the Guide or the content page.

Say “Recordings” or press the HELIX button and select Saved, then Recordings.

Say “Subtitles” or press the B button and select Closed Captioning.

Say “Audio Description” or press the B button and select Audio Description.

The Helix experience continues on our mobile and web apps

Helix-Fi

Helix Fi app

  • Manage the devices connected to your network, even remotely
  • Monitor and manage Wi-Fi usage by profile
  • Share your Wi-Fi name and password via text message or QR code

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TAKE CONTROL OF YOUR Wi-Fi

LEARN MORE ABOUT THE HELIX FI APP 

Helix tv

Helix TV app

  • Schedule and watch your recordings
  • Download your recordings for offline viewing
  • Watch your live shows and On Demand content


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ACCESS TO WEB TV

LEARN MORE ABOUT THE HELIX TV APP

My account

My Account

  • Change your channels and plans
  • Pay your invoice and change your payment information
  • Order new equipment



SIGN IN TO MY ACCOUNT

LEARN MORE ABOUT MY ACCOUNT 

A welcome guide with useful information is included in your Helix equipment’s box.