Your Helix TV terminal comes with:
- A Voice remote and two AA batteries – Communicates with the terminal and your TV and enables you to send voice commands to the terminal.
- An HDMI cable – Connects the TV to the terminal.
- A power cord – Connect the device to a power outlet.
Connecting the Helix TV terminal
Connect the HDMI cable to your HDMI port at the back of the Helix TV terminal and to one of your TV’s HDMI ports. Take note of the HDMI port’s number.
Plug the power supply provided with your Helix TV terminal into the power input at the back of the terminal and then into an electrical outlet without a dimmer or switch
The terminal’s indicator light will flash to indicate that it’s connecting to your Internet network through your Helix Fi gateway.
Good to know
Helix TV terminal connects to your Internet network through the Helix Fi gateway’s Wi-Fi. Make sure to position your terminal more than four feet from your gateway.
However, if you position your terminal four feet or less from the gateway, we recommend that you connect it directly to the gateway using the Ethernet cable supplied in the Helix Fi gateway’s box, for optimal performance.
To make this physical connection that doesn’t go through the Helix Fi gateway’s Wi-Fi, first connect your terminal’s port and your gateway’s outlet directly with the Ethernet cable, and then connect the power supply. The indicator lights next to the Ethernet port at the back of your gateway will light up.
Configuring Helix TV
Your Helix voice remote can control your TV, audio receiver, soundbar and home theatre system.
To control your TV with the voice remote, select Yes and follow the on-screen instructions. To ignore this step and proceed to the next one, select No.
If your TV brand isn’t detected automatically, select it from the list or enter its name by selecting the letters using the remote.
Press and hold the Helix and Mute buttons until the voice remote’s indicator light changes from red to green.
Enter the five-digit code that appears on the screen and press OK. Make sure you enter the numbers in order, as they will not appear on the screen.
Check if the remote controls the volume on the TV. If the volume changes, the remote is paired. You can then select It works. If it didn’t pair, select It doesn’t work to repeat these steps with a new code.
If you wish to control an audio receiver with your voice remote, select Yes and follow the steps, which are similar to the TV pairing process, or select No to ignore this step.
Good job! Your Helix TV terminal is ready to go.
Discover voice commands
You now have a handle on the basic voice commands.
To make the most of your Helix entertainment experience, press the A button on the remote and explore the Tips and Tricks section.
This section features several videos that explain, for example, how to program a recording, watch similar content, play the next episode of a series, etc.
Explore Helix TV’s main features by checking out the Start-up Guide.
If you haven’t selected your channels yet, now is the time to do it.
Do you also wish to...?
A pixelated image on your TV can be caused by a poor Wi-Fi signal. To check your Wi-Fi signal’s strength on your Helix TV terminal, use voice command and say, “Settings” or access this menu by pressing the button on the remote and selecting the icon.
The Wi-Fi signal icon is displayed beside the time and temperature in the top left corner of your TV.
If the icon has only 1 or 2 bars, the Wi-Fi signal may be too weak.
To remedy this, you can connect the Helix TV terminal directly to the Helix Fi gateway with the Ethernet cable provided, if the distance between the two permits.
If they are too far apart, you can ensure your terminal’s connection is good by extending the range of your signal through the addition of Wi-Fi pods.
Contact us: 1-833-994-3549.