You can follow the instructions in the printed guide you received. If not, read this article. Terminal installation usually takes 10 to 15 minutes.
Connecting your terminal
- Connect the (provided) HDMI cable to your terminal’s HDMI port and to the HDMI port of your TV.
- Connect your terminal’s power pack to a power outlet.
The blinking indicator light (the “light”) means your terminal is plugged in.
Warning: The power outlet must not be connected to a dimmer or wall switch. Don’t use any other type of power pack.
Good to know
Helix TV terminal connects to your Internet network through your Helix Fi gateway.
For a physical connection, connect the port on your terminal directly to the port on your Wi-Fi gateway using an Ethernet cable. The lights next to the Ethernet port behind your Gateway should light up.
Pairing your Helix terminal and your television
- Turn your TV on and select the HDMI source your Helix is using on your TV’s input menu.
- Remove the plastic tab on the back of the voice remote to activate it.
- Follow the instructions that appear on your screen after the welcome message.
You’re now ready to set up your terminal.
Good to know
Use the arrows on your voice remote’s navigation pad to navigate in the Helix menu. The following information will help you better understand your new remote.
Connecting your Helix terminal to your Wi-Fi network
Confirm the language you want for your Helix experience.
- Wait while your terminal automatically connects to your Wi-Fi network. Your screen could go black for 2 to 3 minutes.
- Press “OK” after the update is done, i.e. after the different status and login windows have been shown.
Good to know
Is your terminal not connecting automatically? Perform a manual setup.
Is your terminal not connecting automatically? Perform a manual setup.
Here are two ways to connect your Helix terminal and Wi-Fi gateway to your network. Try the easy and secure WPS connection first.
Connecting using Wi-Fi Protected Setup (WPS).
- Select “Connect using Wi-Fi Protected Setup (WPS)” on your terminal.
- Then select “Initiate Connection.”
- Press the WPS buttons under your terminal and your gateway. You have 2 minutes to complete the process.
- Repeat the process, if necessary, or continue your installation.
Manually Adding a Device
- Turn on the Wi-Fi Network Search setting to view accessible networks.
- Select your network and then confirm by pressing OK.
- Enter your network’s password. Important! The system takes into account upper and lower case letters.
Press Confirm in the window that appears on screen, then continue installing your terminal.
Good to know
Select the abc, ABC and 123 settings to toggle between capital letters, lowercase letters, numbers and special characters.
Customizing your terminal
- Name your terminal so it’s easily recognizable, like in the Helix Fi application.
- Confirm by selecting “Yes” after the terminal is done optimizing high definition (HD) image and sound settings.
Good to know
Voice control on your Helix remote, volume control, power and your TV’s inputs are automatically configured. Don’t see a confirmation message? Pair your voice remote manually.
Your Helix TV terminal works! Here are some interesting settings to customize your TV experience.
- Block content inappropriate for your children by enabling Parental Controls.
- Avoid unexpected charges by using a Purchase PIN.
- Discover other settings.