How does Advanced Security protect you?
- It is activated by default when you access the Helix Fi application on your phone or online.
- It provides protection against malicious sites and helps prevent phishing.
- It monitors your device activity in real time and sends you notifications of suspicious activity that could compromise your network. It is therefore quite normal that you will now receive several alerts per day. This allows you to act preventively.
- It is displayed in dashboard format, enabling you to quickly view the situation and manage threats from the Helix Fi application.
- It enables you to remotely suspend Internet access to devices that are unknown or from a malevolent source.
- It continuously optimizes itself, adapting to your network’s behaviour to better detect suspicious actions.
IMPORTANT : The Advanced Security feature does not replace anti-virus software, which in addition is inspecting communications’ content, detecting viruses embedded in emails and trusted sources, and removing viruses found.
What threats are controlled by Advanced Security?
The Advanced Security feature addresses five types of threats:
- Visiting a suspicious site
A device connected to your network visits a potentially dangerous website. This site may contain malware, spyware, ransomware, or viruses that can compromise devices and make them vulnerable to the collection of personal information or to attacks on other computers or networks.
- Unauthorized access
An external device attempts to access devices connected to your network. These unauthorized access attempts often occur through open ports.
- IP address reputation
An external device from a known malevolent source attempts to access devices connected to your network.
- Targeted network attack
A device connected to your network was compromised and infected with a virus or malware and, as a result, attempted to participate in an attack on another network. This type of attack is also known as a denial of service attack (DDoS).
- Suspicious activity
A device deviates from its normal behaviour. For example, it communicates with an IP address that it doesn’t normally interact with.
When a threat is detected, the Advanced Security feature automatically blocks it and sends you a notification to inform you and provide you with tips on how to correct the situation.
Here are some examples of notifications:
- Helix Fi Advanced Security Enabled
Your network is now fully protected.
- Threat Blocked
Helix Fi Advanced Security blocked a potential threat on iPhone 7 Stella. No action is needed.
- Please Take Action
Helix Fi Advanced Security blocked a threat on Technicolor Device to protect your home network, but additional action is needed.
- Open the conversation bubble in the upper left corner of the Helix Fi application screen.
- Select Push notifications and check the box beside Network activity.
Good to know
You can view the security status of your network at any time in the Helix Fi application’s Overview section on your phone or online. Select Display affected devices to see in detail the threats that require your attention.
A dashboard to group the alerts
The Advanced Security dashboard is available in the Helix Fi application’s Connection section. It gives you a detailed description of the threats detected on your devices over the previous seven days and tells you whether you need to act or not.
Alerts are presented in two categories: No action required and Action required.
No action required
Some detected threats do not require any action, but you will be notified nonetheless. For example, if a device from your network visited a suspicious site, you can simply see the details of the event by selecting that device from the dashboard.
If detected threats require action from you, such as a targeted network attack or unauthorized access, select the device concerned to identify the cause of the problem and take action to correct the situation.
When you select a device that poses a threat, you get information about the type of threat and whether you need to act. Select Correct the problem to see the proposed solution.
Depending on the type of threat, the following solutions may be proposed:
- Restart the device
- Quarantine the device with the Helix Fi application’s Pause feature
- Update the device’s software
- Run your network’s anti-virus software
- Check port forwarding for compliance
- Disable DMZ (demilitarized zone for your home network)
Allow remote access
In the case of a threat of unauthorized access, you have the option of granting remote access to people or devices you trust.
Once granted, this access will only be valid for:
- The device in question
- The port selected using a specific IP address
- A 30-day period
- Open the Helix Fi application’s Connection section and select the device concerned.
- Access the device’s threat history and manage the access you wish to allow.
Deactivate/Activate the Advanced Security feature
Advanced Security is activated by default when you access the Helix Fi application on your phone or online, or when you use the voice command “See my network password” with Helix TV. It’s not recommended that you deactivate it, as you will lose the protection on all your devices and stop receiving notifications of detected threats.
Nonetheless, here is how you deactivate it:
- In the More options section of the Helix Fi application, select My services.
- Under Helix Fi Advanced Security, select Deactivate or Activate and follow the instructions.