Confidentiality and Privacy

Videotron is committed to protecting your personal information and respecting your privacy. That is why:

• Only the information needed to provide you with our services and to improve them is collected.
• Your personal information is not shared with anyone other than suppliers and agents, who are themselves subject to confidentiality agreements.
• Your data is stored in secure databases.
• Your consent will always be asked for before your personal information is collected, used or shared, except as required by law.

For more information, please read our confidentiality policies (in French) and our privacy policy (in French) or visit our privacy policy page.

Videotron Business applies Canada’s anti-spam legislation, which protects Internet users from receiving unwanted emails.

At any time, you can manage your communication preferences and unsubscribe from a mailing list from your Business Customer Centre.

1. Log in to the Business Customer Centre.
2. In the Your Account section, click Set your communication preferences.
3. Choose your communication preferences by checking or unchecking the desired boxes. You can also change the email and phone number in your file.

This allows us to protect your personal information in case of fraud. If you find yourself in this situation, the website will automatically redirect you to a reset page. Change your password by following the instructions on the screen.

If you have forgotten your password click here to find how to reinitialise it. If you have forgotten your username, click here to find how to recover it.