Useful numbers and their different services
These useful numbers are short codes that allow you to access all types of services rapidly, such as:
- Directory assistance (directory assistance at 411, a Videotron agent at 611, taxi services at #TAXI)
- Information (social services 211, municipal services 311, road condition information 511, non-urgent health care 811)
- Emergency services (emergency services at 911, Sûreté du Québec at *4141)
- Entertainment (psychic readings or dating services at #CLICK)
Users can easily memorize these numbers.
Good to know
The 411 number is a service that allows you, at any time, to obtain the addresses and telephone numbers of individuals and businesses listed in the telephone directory. It also provides you with weather forecasts, movie schedules and driving directions.
When you call 411, the information is sent to you by text message. For example, if you're looking for the contact details of a particular person, you'll receive them by text message.
Good to know
911 emergency service
The 911 emergency number allows you to get help quickly in an emergency situation. A dispatcher will take your call and immediately contact the appropriate emergency services (police, ambulance, fire or other), depending on the nature of the emergency.
You can contact emergency services free of charge at any time by dialing 911 from your cell phone, wherever you are in Canada and the United States.
Guidelines to follow:
- When calling 911, please give your name, your cell phone number and as much information as possible about the location you are calling from.
- Stay on the line and follow the instructions of the assistance agents until the 911 operator ends the call.
- After hanging up, leave your phone on in case the 911 operator calls you back.
We strongly recommend that you do not program 911 into your contacts or speed dial numbers in order to avoid accidental 911 calls.
911 Enhanced Phase 1
In Canada, Phase 1 Enhanced 911 Service allows the emergency call center operator to obtain the address of the tower that received the 911 call, as well as the telephone number that dialed 911. When Phase 1 Enhanced 911 is not available, simple 911 service is offered.
Phase 2 Enhanced 911
The Phase 2 Enhanced 911 service allows the emergency call center operator to accurately locate your device in most situations, in order to improve the assistance offered to Videotron subscribers in distress in Canada. When Phase 2 Enhanced 911 is not available, Phase 1 Enhanced 911 or simple 911 service is offered.
In most of Canadian regions, emergency call centers are equipped to offer Phase 2 Enhanced 911 service. If the emergency call center in the area you are calling from is not equipped with advanced location technology, your device may still be located, but with less accuracy. The address of the tower that received your call will be provided to the emergency call center.
911 service fees
911 service is totally free. As of August 1, 2016, the municipal tax of $0.40 a month was ajusted to $0.46 a month per telephone number has been appearing on your invoice. This tax is intended to fund 911 emergency centres. It will be added to all wireline and wireless telephone services for residential and business customers.
Pursuant to an initiative by municipal associations, the City of Montreal and representatives from 911 emergency centres and telephone companies, the new laws required to implement the measure were put forward by the Ministry of Municipal Affairs and Housing and adopted by the National Assembly of Quebec in the spring of 2008.
Good to know
Videotron now displays the amount of this tax, which applies to all current telephone service rates, on its monthly invoice. For more information, visit the Quebec Municipal Finance and Development Agency for Emergency 9-1-1.
Can I access 911 service if I'm underground?
If you are underground or too far from an antenna signal, you may experience poor call quality or be unable to connect to the network.
No. Your cell phone must be turned on for the 911 call to be dialed and routed.
Yes, you can access 911 service even if your device does not contain a SIM card.