Can I trade in more than one device at a time?

No. You may only trade in one device at a time.

Do I need to sign a new agreement when I trade in my old mobile device?

Yes, signing a new agreement is necessary. If you're already a Videotron customer, you’ll need to repay the balance owed on your device, if necessary.

Who determines the trade-in value for the device?

Videotron has partnered up with Phobio LLC. and their assessment is based on market prices for used mobile devices.

How long does it take to determine the trade-in value of my device?

That varies and depends on your device. To get the maximum credit for your phone, go to the Videotron location nearest you.

What happens if the trade-in value of my device is $0?

The trade-in value for certain devices may be $0 due to advanced age or poor condition. If such is the case for your device, you can recycle it with Videotron's electronic equipment recycling program.

What happens to my old device?

If your device is still functional or can be repaired, we'll send it somewhere it can be used again. However, if your device can't be repaired, we'll recycle it using the most modern, environmentally friendly methods available.

After I trade in my device, will I be able to get it back later if I want it?

No. All trade-ins are final. No device will be returned after it's been traded in.

What's my trade-in credit if I want to return or trade in my new device after I activate it?

If you decide to trade in a new mobile device you've activated for a different one, you can apply the credit to the new device of your choice. The trade-in credit is not redeemable for cash.