Managing fibrenoire.io portal users

The "Administrator" user(s) associated with your account can:

• Add/update/delete users
• Manage accesses
• Configure the types of communications received and permissions granted to other users
• Determine the order of communication of technical and financial contacts

1. Go to the Contacts section in the left bar of the portal.
2. In the list of contacts, find the user you would like to modify and click on the “⋮” button.
3. Click on Update contact to change the user’s access or on Delete contact to remove the user from the account.
4. Modify in the pop-up the desired information and then click on the Submit button.

In the contact list, icons allow you to quickly identify the specific permissions of each user.

 Contact with an administrator role

 Contact for 911 address management (VoIP)

 Contact with access to contact management

Contact with billing access

Contact with access to CDR download (VoIP)

To change the permissions granted to a contact:

1. Go to the Contacts section in the bar to the left of the portal.
2. In the contact list, vis-à-vis the user to modify, click on the "⋮" button.
3. Click on Update contact.
4. Check or uncheck the permissions to be granted or withdrawn and then click on the Submit button.

When we need to contact you, for technical or billing reasons (except for sending maintenance notices and invoices), we will communicate with the specified contacts, in the order in which they appear on the list.

It is possible for an administrator to determine who the contacts will be and in what order they should be contacted.

1. In the Contacts section, under the contact list, go to the Communication order section.
2. Under the type of communication you want to edit (Technical or Financial), click the pencil icon.
3. You can add a contact by choosing it from the list and clicking "Add."
4. Drag and drop contacts in the desired order.
5. Click on the "Save" button.