1- Assessment and suscription
A representative will:
- Define the solution
- Optimize the configuration of the current system
- Evaluate the services and costs
2- Launch
A Videotron Managed services coordinator will discuss the following points with you:
- Planning the implementation project
- Number transfer information
- People to contact
3- Implementation
Our Managed services coordinator will:
- Outline the necessary configurations
- Configure the solution and users (passwords, usernames and voicemails for all users
4- Installation
Our technical quality experts and managed services coordinators will help you:
- Install your telephones and the firmware for each device
- Register each device on the cloud-based platform
- Adjust the configurations for the system and routing service
- Train the administrators, by phone (overview of the solution, admin/user portals, apps, Support site, etc.)
5- Activation
Your cloud-based IP telephone system will be activated and the number transfer will be finalized on the agreed-upon date.
One of our managed services coordinator will test your services to ensure they meet all your needs.
6- Support
Technical support and the customer service are available by phone to answer your questions and support you however we can.
We are here to help
For general questions about your invoices or one of our products or services.
For assistance or to report a problem with a service or an equipment-related issue.