Onboarding guide and configuration for user

Configuration user portal

How to access user portal

To access the admin portal, you must select the link corresponding to the server communicated during the deployment of the solution:

Cloud communications 1 :
https://commnuage.videotron.com/rep

Cloud communications 2:
https://commaffaires.videotron.com/rep

Setting up my numbers

This article provides instructions for modifying my numbers. To learn more about my phone portal, please visit my phone article.
https://supportcenter.broadsoft.com/my_numbers

Priority Alert

Priority Alert is a feature that allows a user’s phone to ring with a different cadence based on pre-defined criteria.

This feature can be used as a way to quickly notify the user that a specific number is calling or when a call is from inside your group or outside your group.
https://supportcenter.broadsoft.com/priority-alert-overview

Call history

The call history feature provides a detailed report of your missed, placed, and received calls. This feature can be configured from My phone portal.
https://supportcenter.broadsoft.com/call_history

Unidentified Caller

The reject unidentified caller feature enables business and individuals to reject all calls that have an unidentified caller id.
https://supportcenter.broadsoft.com/reject-unidentified-caller

Conferencing

Meet-Me Conferencing is a great way to connect multiple callers at different locations into the same live call for an alternative to face-to-face meetings.

You can establish a conference number to be shared across multiple users within a group.
https://supportcenter.broadsoft.com/meet-me-conferencing-2

Resetting your password – user portal

If you forgot or misplace your My Phone Next password.

You can easily reset it.
https://supportcenter.broadsoft.com/resetting_password

Simultaneous ring

Simultaneous ring (also known as Sim Ring) is a mobility feature that, when enabled, rings your office phone and another phone of your choice at the same time.
https://supportcenter.broadsoft.com/simultaneous_ring

The receptionist console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari.

It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are.
https://supportcenter.broadsoft.com/calling-features-end-users

Calling features

• The call pickup feature allows you to answer an incoming call that’s ringing another user’s line or extension.
• The camp on feature allows you to find a temporary parking place for a call by placing the call on hold on a busy contact’s line until they’re available to take the call. when a contact is busy. The call is automatically transferred to that contact when they become available. The destination contact’s phone state must be either Busy or Ringing before you can camp a call on their line.
• Group call park searches within a predefined hunt group, or parking extensions for an available line to park a call. After the call is parked, a message is played back to you letting you know where the call is parked (on which line or extension).
• The call barge-in feature allows you to interrupt a contact’s call. This is useful when you want to enter a call that’s already established between 2 people.

https://carrier.webex.com/fr/calling-features-end-users

Managing Contacts

Dynamic monitoring allows you to view the line status of selected contacts in your company on an as needed basis.

The receptionist allows you to monitor when other users are on or off the phone.

There are two types of monitoring:

• Static
• Dynamic

Other configurations and options include:

• Personal contacts and speed dials configuration
• Add a note to a contact

https://supportcenter.broadsoft.com/managing-contacts

Receptionist console - Managing calls for end users

This section describes how to make and manage calls.
Your current calls appear in the call console. https://supportcenter.broadsoft.com/managing-calls-eu

Understanding call queues

Call queues allows you to manage calls in selected queues (up to five) and monitor them in real time.

https://supportcenter.broadsoft.com/understanding-call-queues

Need more support?
See the numbers to reach us.