What channels are available with Helix TV plans and how do I add more?

Helix TV offers a wide selection of channels for a variety of television programming, French, English and other: With every Helix TV subscription, you enjoy the Basic service, which offers 23 HD channels, including all the Canadian general-interest networks, access to Indigo and the pay-per-view TV service. The Trending channels, which come with all TV packages, include a wide selection of Quebec and international TV channels. The Sports selection offers a wide selection of Quebec and international sports channels. TV and movie buffs will love our Premium channels. A variety of top-quality music, international and sports channels in the pay-per-view offer will make your family happy. See all channels. You can change your channels or select on a pay-per-view basis others that would not be included in your Helix TV subscription. To do so, simply log in to My Account on Videotron’s website. Note that the price of your plan will change as a result of the change in your services, such as adding or removing a channel. Visit our Support site to earn more about how to change your channels.

What equipment is required to enjoy Helix TV?

Each Helix Internet and TV plan includes a Helix Fi gateway for the Wi-Fi connection, as well as a Helix TV terminal (with voice remote) linked to a TV with an HDMI input. You can connect other TVs by adding a Helix TV terminal per TV or use the Helix TV app included in your plan to stream your content on your screens without a terminal.

Can I watch TV on my phone with my TV plan?

Yes. With the Helix TV app, which is free with your Helix TV plan, you can watch your live channels, recordings, On Demand content and downloads on your phone. You can even do up to five simultaneous viewings on different screens.

How do I get the Helix TV app with my TV plan?

The Helix TV app is free with all Helix TV plans. Simply download it to your mobile devices to enjoy it.

Can I have all three services (Internet, television and telephone) with my Helix plan?

With Helix, a TV plan is always paired with a Helix Internet plan, because it’s the Internet that powers the TV (IPTV).

Will watching TV through the Helix platform affect my Internet speed?

Not at all! Helix technology is designed to provide an enhanced entertainment experience at the fastest Internet speeds. On average, to achieve continuous Ultra High Definition (UHD or 4K) image quality, a connection with a minimum speed of approximately 25 Mbps is required. More speed is needed if you use several other connected and bandwidth-hungry devices at the same time. Helix’s unlimited Internet plans are tailored to your needs, with speeds starting at 30 Mbps. More details about unlimited Internet with Helix

Are Netflix and Prime Video available on Helix TV?

Yes. Your Helix TV entertainment platform features a wide selection of exciting content, including everything on Netflix and Prime Video. However, a membership is required to use these apps. With the voice command, simply say “Netflix” or “Prime Video.” You can also access it by pressing the Helix button on your remote. Scroll to the Apps tile and select Netflix, Prime Video, or another app of your choice. Discover other Helix TV integrated apps

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Our TV packages include…

One Helix TV terminal with a voice remote
One Helix Fi gateway for your Internet access
The Helix TV app with the Download and go* feature to access your TV content on all your mobile devices
The casting of content on your TV screen using Chromecast, AirPlay or Amazon Fire devices
4K content

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Good to know: As you must subscribe to Helix Internet in order to take advantage of Helix TV, all our rates include one Helix Fi gateway and one Helix TV terminal.