Welcome newcomers!

Welcome newcomers!

First steps in Quebec? At Videotron, we take care of you by offering you everything you need to be connected: Home Phone and Mobile, TV and Internet powered by fiber.

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Offer for newcomers

Get free Home Phone for 24 months when subscribing to a Helix Internet and TV plan.*

Offer valid only at select kiosks and stores in Greater Montreal and the Eastern Townships.

Discover the offer

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Discover Helix

With Helix, you can access the best ultrafast, high-performance and secure Wi-Fi technology to experience a whole new way to entertain yourself and manage your home.

Discover Helix

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Easily stay touch with loved ones

Find the Mobile package that matches your needs and take advantage of the International Calling add-on so you’re reachable at all times.

Explore our Mobile plans

Why choose Videotron?

Frequently Asked Questions by Newcomers

Here are a few questions and answers to help you better understand Videotron’s offer and its services.

With your subscription to a Helix Internet and TV bundle, you also get the Home Phone service. So you have the Internet and TV, as well as a home phone line.

Yes, there are several options available, including the Hispano (9 channels) or the Rai (3 channels) plan, and Helix offers a wide international channel selection (Asian countries, Arab world, Greece, Germany, Portugal, Haiti, Italy, etc.). Discover our vast channel lineup .

You do not need a router to use the Helix Fi gateway. It’s an all-in-one product that combines the features of a modem and router. Only Helix equipment (Helix Fi gateway, Helix TV terminal, voice remote, Wi-Fi pods) can be used to access these Helix services.

Yes, just subscribe to a plan and change your SIM card.

Yes, we offer a variety of mobile plans with unlimited calls and text messages in Canada and the US, as well as several mobile add-ons to add to your plan for international travel and calls. We also offer the Global Calling plan and the Global Per-minute Rate plan for Home phone services.

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Videotron supports you through installing all your telecommunications equipment in your new home.

You, no doubt, have a lot of questions! Feel free to the visit Immigrant Québec website.

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Conditions
Helix technology is available or exclusively available in some regions.
The Helix Internet network is made up of an alloy of the best technologies: optical fibre, coaxial and cutting-edge Wi-Fi.
*Offer only valid in some kiosks or stores. Limited-time offer. This credit applies to new Residential clients who are new to Canada and grant them a $29 discount on the Home Phone service when subscribing to Helix (Internet and TV). To obtain this credit, the two Helix services must be added at the same time on the same day. In order to benefit from the offer, the customer must meet the four following conditions: have arrived in Canada less than one year ago, have never been a Videotron customer, show their permanent resident card, their visa or any other official government issued document indicating their status and date of entry, and present their passport or other photo ID.
** The Helix Internet network is made up of an alloy of the best cutting-edge technologies: optical fibre, coaxial and Wi-Fi.