What is the Trade-in Credit?
When you turn in your old phone, you can get a credit towards a new phone, subject to certain conditions.
- Model and age of the device
- Operation of the buttons and touch screen
- Presence of cracks on the screen or case
- Detection of damage from liquids
- Condition of the battery and cover
How to get the Trade-in Credit
Trading in your old iPhone?
Before you say goodbye to your old phone, you must disable the Find My iPhone feature and reset your device using Apple’s designated procedure.
Before you have your phone assessed for the Trade-in Credit, follow these steps:
- Save your data
Back up all your personal information. Read our pro tips for data backup.
- Reset your phone
Follow the procedure to erase all content from your phone.
- Shop for your new phone online
Find the phone you want on our website, then subscribe to a Videotron Mobile plan with 24-month agreement to qualify for the Trade-in Credit.
- Go to the store
Bring your phone in so an advisor can evaluate it and finalize the trade-in. Find a store.
What is the We Recycle program?
Thank you for your contribution!
Videotron allows you to take concrete actions for the environment by giving a second chance to your obsolete devices.
When you bring your phone to one of our stores, if it is too old or shows too much wear and tear to qualify for the Trade-in Credit, you can recycle it with the We Recycle program. Why not round up all your old small electronics? You can bring them in for recycling at the same time!
Devices accepted under the We Recycle program
Here are the devices you can bring to Videotron for recycling:
- Mobile phones and tablets
- Home phones
- Terminals, remote controls, routers, and modems
- Accessories (mobile Internet keys, cables, chargers, headphones, smartwatches, etc.)
Bring your devices to a Videotron store or send them by mail. When you recycle, you’re looking out for future generations! Learn more about our commitment.
*The program does not cover rental equipment. To return rental equipment or devices under warranty, please go to a store or call 1-877-512-0911. Once submitted to the recycling program, devices can no longer be claimed. The program is available to Québec residents only.