A flexible service offering that gives you the freedom to choose
Videotron offers options based on your needs, desires, and habits, so that you can enjoy services that suit you, at your pace.
- Choose from our wide range of Mobile plans and options for everyday life or travel.
- Browse our vast selection of devices from the top brands.
- Take advantage of our different viewing options to watch diverse TV content of your choice.
- Select the right speed for you from our unlimited Internet options.
- Enjoy the simplicity of our installation options for your services and equipment.
- Use our various support options to ask questions and troubleshoot.
Discover our flexible options
Internet options
Helix Internet offers several Internet speed options to meet all types of needs. Choose the download speed that suits you best from our Unlimited 60, 100, 500, or GIGA Internet plans.
TV options
Our Helix TV, Helix TV App, and streaming viewing options allow you to watch what you really want, wherever you are: your channel selections, illico+, Netflix, Prime Video, and more.
Mobility options
Our Mobile plans follow you anywhere, with data options ranging from 9 GB to 200 GB. Enjoy it on the device of your choice from top brands like Apple, Samsung, Google, Motorola, and TCL.
Support options
Our support options are perfect for finding the answers to your questions: website Support section, the Community Forum, Customer Service and Technical Support via chat or phone, and in-store representatives.
Thank you, loyal customers!
According to you, Videotron is the Quebecers’ preferred telecommunications company for customer service.* Our entire team feels privileged to have maintained this bond of trust with you for so many years. That’s why we’re always ready to listen, to offer you our services clearly and in detail, without pressure, so that you can make a choice that meets your needs. If your Wi-Fi usage requires a 100 Internet plan, we get it and we’re not going to unnecessarily suggest 3 Gigabit!
The perks of being a Videotron customer
Mobility service
- Your Mobile plans with no rate increase, for life
- Family and multiproduct discounts
- 100 GB of bonus annual data at full speed with All-Inclusive plans
- Large selection of devices with Simplified Payment option
- Ultrareliable and largest LTE network in Canada
- Free 5G+ network access
Helix services
- Plans that fit your needs
- Wi-Fi 6 technology*
- Helix Fi app with Advanced Security
- Vast selection of channels
- Voice command
- Helix TV app on all your screen
- Self-installation
Videotron gets involved to offer you more
Our partnerships
Videotron is proud to partner with Québec events in a variety of fields in order to contribute to their influence and reach, and to present you exclusive offers.
Our commitment
Videotron’s ongoing commitment is reflected in its involvement in the community and in the fight against climate change, for the benefit of our society.
We are here to help you
*Conditions
5G et 5G+
5G and 5G+ technologies are accessible on compatible devices, where a connection to the 5G or 5G+ network is possible. 5G and 5G+ coverage, product features, and performance may vary and are subject to network availability and connectivity, as well as various factors such as the plan, the device used, and environmental conditions. Outside 5G and 5G+ areas, compatible devices will continue to have access to LTE speeds, according to the available coverage. For more details: videotron.com/mobilite/5g.
Price for life
The “price for life” promise means that the base rate (before any discounts or credits) of your Residential Mobile plans will not increase during the course of the subscription. It applies to all Residential Mobile plans marketed by Videotron with the mention “price for life.” The promise applies only to the base rate of the Mobile plan, and not to other charges, such as add-ons, Mobile activation fees, 911 emergency service fees, federal, provincial, and municipal taxes, overage fees, roaming fees, and any other out-of-plans rates and additional fees. It is valid as long as the customer maintains their subscription to the Mobile plan, and is non-transferable.
No. 1 customer service in Québec
According to a Léger survey conducted from August 5 to 15, 2024.
Internet speed guaranteed
Because the signal is routed on a separate, sealed frequency for each service.
Most respected telecommunications provider in Québec
According to Léger’s 2024 Reputation survey.
Wi-Fi 6
Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.