What is phishing?
Phishing is an email or text message fraud technique aiming to extract personal information or money from an individual. These unpleasant communications are harmless, as long as you do not interact with them.
Warning : Never share your personal information or take any action unless you are sure that the source of the text message or email is trustworthy.
How to recognize fraudulent communications
You’ll receive an email asking you for information like your username, password or date of birth. The email often contains an attachment or a hyperlink to a fraudulent site.
- The situation addressed in the communication seems strange or silly
- The terms used are alarmist and urge you to act quickly, such as “Important message,” “Urgent,” “Alert,” etc.
- The message contains spelling errors
If the message appears to have been sent by a well-known company (such as your bank), be extra wary: most institutions don’t request personal information from customers by email.
Security measures implemented by Videotron Business
Emails sent to your Videotron address (firstname.lastname@example.org) go through our spam filter, so most phishing emails are intercepted before they end up in your inbox.
If you receive a message that seems fraudulent, flag it by clicking the “Report Spam” button in the Webmail section.
How to recognize authentic communications from Videotron
Fraudsters may attempt to send false communications on behalf of Videotron. Here’s how to recognize authentic communications from us:
- Text messages from Videotron are identified with the number 445120, and not with a phone number
- Our email addresses always contain @videotron.com
- If our communications include links, they begin with https://videotron.com/, liens.communications-videotron.com or https://go.videotron.com
When you receive a text message from Videotron, the requested action can be completed without having to click on a link, simply by navigating the Videotron site
How to protect yourself from unwanted or fraudulent communications
- Avoid opening email attachments from unknown senders. Delete such email messages immediately and mark them as spam.
- If the content of an email from a known sender seems strange or inappropriate, delete the email and contact the sender using a different method.
- Avoid putting confidential information in your email.
- Avoid writing your email address on websites that advertise promotions or contests. These sites may simply be a way to obtain valid email addresses in order to send mass emails or spam.
- Do not respond to spam—not even to ask for your address to be removed from a list. The unsubscribe link could be used to validate your address and you may receive even more spam as a result. Instead, delete the message and mark it as spam.
- Block numbers sending unwanted text messages, if necessary
Reporting suspicious or fraudulent communication
If you receive a spam email, you can notify us by forwarding it, as an attachment, to the following address: email@example.com
If you use Videotron Webmail, the “Spam” button in your inbox will allow you to mark an email as unwanted.
Responded to a fraudulent communication? f you have clicked on a link, downloaded an attachment, responded to a fraudulent email or text message, or disclosed your personal information, report the situation to the Canadian Anti-Fraud Centre.