Configure my LTE Mobile Internet Key
Installing the Mobile Internet Key when using it for the first time
When your computer is up and running, insert the Mobile Internet Key into a USB port. Your operating system should detect and recognize the key automatically. Once the Installation Wizard starts, simply follow the instructions. When installation is complete, an icon for the Connection Manager will appear on your desktop.
If the Autostart program does not launch, find the AutoRun.exe file in the mobile Internet directory (look for the mobile Internet reader in the My Computer folder and click on it). Then double-click “AutoRun.exe” to launch the program.
Comment installer le gestionnaire de connexion des Clés Internet Mobile Huawei E372 et E1831 sur un ordinateur fonctionnant sous Windows 8?
Note that manual installation of the Connection Manager follows the same procedure as for Windows 8.
- Plug the Mobile Internet Key into your computer’s USB port.
- Open Windows Explorer.
- Launch the installation of the Connection Manager by clicking on the media associated with the Key.
Mac OS X 10.10 or hight does not recognize my LTE Mobile Internet Key. What should I do?
- Download HiLink.zip. HiLink.zip.
- Extract the HiLink.zip file.
- The unzipped file will contain a HiLink file. Click on it.
Your computer might ask if you want to install a different version of the application. If so, click on Yes.
Your Mac will ask you for your password in order to make the appropriate changes. Enter your username and password, then click on OK.
Once the changes have been made, your computer will recognize the Mobile LTE Key and your browser will open to the following page, indicating that you are now connected to the Videotron network.
Establishing a connection with the Mobile Internet Connection Manager.
Check your mobile Internet coverage area on our website. If you are not in your coverage area, you have to activate roaming to use the service. It is also possible that the network is currently unavailable for technical reasons. Please try again later.
Troubleshooting mobile internet key
Losing signal of my mobile Internet connection.
Make sure that you’re within your Videotron coverage area and check your signal reception. Numerous factors may be affecting reception. If the problem persist, please contact the customer service.
Videotron’s mobile Internet service automatically operates on Videotron’s network and its partner network. If you wish to access this service beyond the actual network, contact Customer Service for activation.
Error message “No equipment found.”
Be sure that your Mobile Internet Key is properly inserted in the USB port. Take the key out and re-insert it, or try using another USB port, if possible.
FAQ about Mobile Internet
The Mobile Internet Key can be used for several compatible computers. Total usage will be deducted from the data included in your monthly plan.