Configure my Mobile Wi-Fi
Turn on my Wi-Fi
- You have to make sure your mobile Wi-Fi is charged and the SIM card is inserted correctly.
- Press the « WI-FI » button for a few seconds until the device starts.
Find my password
Your password is on the sticker under the cover on the back of the device. It’s an eight-figure number by default.
Where to use my mobile Wi-Fi
With Videotron’s extensive network, you get coverage across the province. And thanks to our gradual deployment, new areas will be added every month. To learn more, visit our Mobile network coverage page.
Can I use my connection on all my computers
Mobile Wi-Fi can be used on a number of compatible computers. Total usage will be deducted from the usage allotted under your monthly plan
My service doesn’t work outside the Videotron network.
Videotron’s mobile Internet service does not work outside the Videotron network. If you wish to access this service beyond the actual network, contact Customer Service for activation.
I often lose the signal of my mobile Internet connection.
Make sure you’re in a Videotron coverage zone, and signal reception is at its best. Numerous factors may be affecting your Internet signal.
Frequently asked questions about mobile Wi-Fi
Yes, it is possible to add a MicroSD card. The MicroSD card is an optional accessory not included with your device. Videotron’s mobile Internet key supports MicroSD cards up to 32 GB.
Windows XP SP2/SP3, Windows Vista SP1/SP2
MAC OSX 10.5, 10.6 and 10.7 with the latest updates
Display resolution: 1074 X 768 or over