Configure my Mobile Wi-Fi
Turn on my Wi-Fi
- You have to make sure your mobile Wi-Fi is charged and the SIM card is inserted correctly.
- Press the « WI-FI » button for a few seconds until the device starts.
Find my password
Your password is on the sticker under the cover on the back of the device. It’s an eight-figure number by default.
Where to use my mobile Wi-Fi
With Videotron’s extensive network, you get coverage across the province. And thanks to our gradual deployment, new areas will be added every month. To learn more, visit our Mobile network coverage page.
Can I use my connection on all my computers
Mobile Wi-Fi can be used on a number of compatible computers. Total usage will be deducted from the usage allotted under your monthly plan
Interested in Business Mobile Internet?
Our Flex-rate Business Mobile Internet plan lets you access the Internet from anywhere you want. Discover Business Mobile Internet.
Troubleshooting
My service doesn’t work outside the Videotron network.
Videotron’s mobile Internet service does not work outside the Videotron network. If you wish to access this service beyond the actual network, contact Customer Service for activation.
I often lose the signal of my mobile Internet connection.
Make sure you’re in a Videotron coverage zone, and signal reception is at its best. Numerous factors may be affecting your Internet signal.
Frequently asked questions about mobile Wi-Fi
You can monitor your monthly usage by visiting the Customer Centre on the Videotron Website
Yes, it is possible to add a MicroSD card. The MicroSD card is an optional accessory not included with your device. Videotron’s mobile Internet key supports MicroSD cards up to 32 GB.
Product spécifications
Device
Battery
Charger
USB cable
Quick start guide
Warranty document
Wi-Fi 802.11b/g/n
Dual-carrier HSPA+/HSPA+/HSPA/UMTS
EDGE/GPRS/GSM
Dual-carrier HSPA+ download speed of up to 42 Mbps
Upload speed of up to 5.76 Mbps
Talk time of 4.5 hours connected and up to 150 hours in standby mode
MicroSD card slot to increase the memory up to 32 GB
Connect up to five tablets, computers, mobiles and other Wi-Fi devices simultaneously
Windows XP SP2/SP3, Windows Vista SP1/SP2
Windows 7
MAC OSX 10.5, 10.6 and 10.7 with the latest updates
Display resolution: 1074 X 768 or over
Interested in Business Mobile Internet?
We are here to help
For general questions about your invoices or one of our products or services.
For assistance or to report a problem with a service or an equipment-related issue.