Frequently asked questions How to activate my SIM card?. How to activate my mobile phone?. How to protect your phone number from fraudulent ports?. Getting started with my new mobile phone Learn to use your new mobile phone by activating your services. Complete my mobile phone activation. Activate my SIM card. Transfer mobile content. Number transfer Learn how to make a number transfer safely. Make a number transfer. Protect your number in porting. Troubleshooting Learn how to easily fix your mobile phone problems. Lost or stolen mobile phone. We're here to help We mean business Why choose Videotron for your telecommunications solutions? Learn more about us. Contact us From your computer or mobile device, enjoy fast, real-time service! Find a store Come and see us in one of our 130 stores and enjoy a unique and safe customer experience.