Talk and text via Wi-Fi
Whether you’re in a meeting room, basement, or warehouse, in remote or international locations, you can call or text normally using your mobile device and keep your operations running wherever you are, even when there’s no cellular network available.
Wi-Fi Calling also lets you enjoy international calling and texting with no long-distance charges[ln] and without using an app.
Connect with your colleagues when you’re travelling, with no long-distance charges.
Incoming and outgoing calls throughout Canada
Make calls over a Wi-Fi network, all without using an app.
Incoming and outgoing calls within a foreign country
Call and text in more than 100 countries, with no long-distance charges
Incoming calls anywhere in the world
Receive calls from your colleagues wherever you are in the world.
Incoming and outgoing messages anywhere in the world
Exchange photos, videos, and text messages with your colleagues, from one side of the globe to the other.
Wi-Fi calling terms of service
To use the service1, you must :
- Own a device that's compatible with the Wi‑Fi Calling feature;
- Have a VoLTE SIM card and the VoLTE option activated in your account. You can find this information in your Customer Centre.
Visit the Customer Centre
Compatibility with your device
Many devices are compatible with Wi-Fi Calling. See the list of compatible devices.
You can also check your device’s compatibility through your Customer Centre.
Activating Wi-Fi calling on your device
Here’s how to activate the service:
- Verify your device’s model;
- Go to the Videotron Support website and click on the “Wi-Fi Calling” section;
- Follow the steps.
If you dial 9-1-1 over the Wi-Fi network, emergency services will not be able to determine your location. The response team will be dispatched to the address registered in your device, so it's important to ensure that this address is up to date.
It is preferable to make emergency calls using traditional cellular or telephone services, and to use Wi-Fi Calling only as a last resort.
Rates by destination
Wi-Fi Calling and text messaging are included in your plan in the following cases
- All incoming calls, regardless of the country you’re visiting;
- Outgoing calls to Canada;
- Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
- Outgoing calls to someone in the same country as you (applicable in the following countries):
Albania, Anguilla, Antigua and Barbuda, Argentine Republic, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cuba, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakstan, Lao, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint-Martin, San Marino, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and, Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, United States Virgin Islands, Uruguay, Vatican City State, Vietnam.
Long distance call[ln] fees apply in the following cases:
- Outgoing calls to someone in the same country as you (for countries not included in the above list);
- Outgoing calls to someone in a different country than you (other than Canada);
- Outgoing calls from Canada to one of the following countries:
Australia; Austria; Belgium; China; Denmark; France; Germany; Greece; Hong-Kong; Hungary; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New-Zealand; Norway; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom.
Calls to a mobile phone : $0.97 /minute
Calls to a landline : $0.77 /minute
Ascension (Island); Diego Garcia; Reunion (+ Mayotte); Saint Helena
Calls to a mobile phone : $1.75 /minute
Calls to a landline : $1.65 /minute
South Africa; Angola; Botswana; Comores; Lesotho; Madagascar; Malawi; Maurice; Mozambique; Namibie; Swaziland; Zambie; Zimbabwe.
Calls to a mobile phone : $1,63 /minute
Calls to a landline : $1,55 /minute
Benin; Burkina Faso; Burundi; Cameroon; Cape Verde; Central African Republic; Chad; Congo; Congo, Democratic Rep.; Ivory Coast; Djibouti; Equatorial Guinea; Eritrea; Ethiopia; Gabonese Republic; Gambia; Ghana; Guinea; Guinea-Bissau; Kenya; Liberia; Mali; Niger; Nigeria; Rwanda; Sao Tome And Principe; Senegal; Seychelles; Sierra Leone; Somali Democratic Republic; Tanzania; Togolese Republic; Uganda.
Calls to a mobile phone : $1.64 /minute
Calls to a landline : $1.62 /minute
Algeria; Egypt; Libya; Mauritania; Morocco; South Sudan; Sudan; Tunisia.
Calls to a mobile phone : $1.13 /minute
Calls to a landline : $1.12 /minute
Canada (outside Québec); United States (including Alaska and Hawaii).
Calls to a mobile phone or landline : $0.30/minutes
Greenland; Saint Pierre And Miquelon Calls to a mobile phone$1.05 /minute Calls to a landline$1.05 /minute CENTRAL AMERICA Belize; Costa Rica; El Salvador; Guatemala; Honduras; Nicaragua; Panama.
Calls to a mobile phone : $1.20 /minute
Calls to a landline : $1.15 /minute
Argentine Republic; Bolivia; Brazil; Chile; Colombia; Ecuador; Falkland Islands; French Guiana; Guyana; Paraguay; Peru; Suriname; Uruguay; Venezuela.
Calls to a mobile phone : $1.33 /minute
Calls to a landline : $1.23 /minute
Afghanistan; Bangladesh; Bhutan; Brunei Darussalam; Cambodia; Democratic People's Republic Of Korea; Democratic Republic Of Timor-Leste; India; Indonesia; Kazakhstan; Kyrgyz Republic; Lao; Macao; Maldives; Mongolia; Myanmar; Nepal; Pakistan; Philippines; Sri Lanka; Tajikistan; Turkmenistan; Uzbekistan; Vietnam.
Calls to a mobile phone : $1.71 /minute
Calls to a landline : $1.71 /minute
Anguilla; Antigua and Barbuda; Aruba; Bahamas; Barbados; Bermuda; British Virgin Islands; Cayman Islands; Cuba; Dominica; Dominican Republic; Grenada; Guadeloupe; Haiti; Jamaica; Martinique; Montserrat; Netherlands Antilles; Puerto Rico; Saint Kitts And Nevis; Saint Lucia; Saint Vincent And The Grenadines; Saint-Martin; Trinidad And Tobago; Turk And Caicos Islands; United States Virgin Islands.
Calls to a mobile phone : $0.96 /minute
Calls to a landline : $0.90 /minute
Calls to a mobile phone : $6.80 /minute
Calls to a landline : $6.80 /minute
Abkhazia; Andorra; Czech Republic; Faroe Islands; Finland; Gibraltar; Iceland; Liechtenstein; Malta; Monaco; San Marino; Slovak Republic; Vatican City State.
Calls to a mobile phone : $1.18 /minute
Calls to a landline : $0.98 /minute
Albania; Armenia; Azerbaijani Republic; Belarus; Bosnia And Herzegovina; Bulgaria; Croatia; Cyprus; Estonia; Georgia; Latvia; Lithuania; Moldova; Montenegro; Romania; Russia; Serbia; Slovenia; The Former Yugoslav Republic Of Macedonia; Ukraine.
Calls to a mobile phone : $1.55 /minute
Calls to a landline : $1.42 /minute
Bahrain; Iran; Iraq; Jordan; Kuwait; Lebanon; Oman; Palestine; Qatar (State Of); Saudi Arabia; Syrian Arab Republic; Turkey; United Arab Emirates; Yemen.
Calls to a mobile phone: $1.64 /minute
Calls to a landline : $1.62 /minute
American Samoa; Cook Islands; Fiji; French Polynesia; Guam; Kiribati; Marshall Islands; Micronesia; Midway Island; Nauru; New Caledonia; Niue; Northern Mariana Islands; Palau; Pitcairn; Samoa; Solomon Islands; Tokelau; Tonga; Tuvalu; Vanuatu.
Calls to a mobile phone : $2.54 /minute
Calls to a landline : $2.46 /minute
The service requires a Wi-Fi connection on a wired network to send the signal. The service therefore is not available on means of transportation (train, bus, airplane, boat, etc.)2.