Wi-Fi Calling

Take advantage of extensive mobile coverage and reduce your roaming fees.

Talk and text via Wi-Fi

Whether you’re in a meeting room, basement, or warehouse, in remote or international locations, you can call or text normally using your mobile device and keep your operations running wherever you are, even when there’s no cellular network available.

Wi-Fi Calling also lets you enjoy international calling and texting with no long-distance charges[ln] and without using an app.

Connect with your colleagues when you’re travelling, with no long-distance charges.

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Wi-Fi calling terms of service

To use the service1, you must :

  • Own a device that's compatible with the Wi‑Fi Calling feature;
  • Have a VoLTE SIM card and the VoLTE option activated in your account. You can find this information in your Customer Centre.

    Visit the Customer Centre
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Compatibility with your device

Many devices are compatible with Wi-Fi Calling. See the list of compatible devices.

You can also check your device’s compatibility through your Customer Centre.

Activating Wi-Fi calling on your device

Here’s how to activate the service:

  1. Verify your device’s model;
  2. Go to the Videotron Support website and click on the “Wi-Fi Calling” section;
  3. Follow the steps.
telephone mobile 911

Emergency service

If you dial 9-1-1 over the Wi-Fi network, emergency services will not be able to determine your location. The response team will be dispatched to the address registered in your device, so it's important to ensure that this address is up to date.

It is preferable to make emergency calls using traditional cellular or telephone services, and to use Wi-Fi Calling only as a last resort.

Learn more

Rates by destination

Wi-Fi Calling and text messaging are included in your plan in the following cases

  • All incoming calls, regardless of the country you’re visiting;
  • Outgoing calls to Canada;
  • Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
  • Outgoing calls to someone in the same country as you (applicable in the following countries):

    Albania, Anguilla, Antigua and Barbuda, Argentine Republic, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cuba, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakstan, Lao, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint-Martin, San Marino, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and, Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, United States Virgin Islands, Uruguay, Vatican City State, Vietnam.

Long distance call[ln] fees apply in the following cases:

  • Outgoing calls to someone in the same country as you (for countries not included in the above list);
  • Outgoing calls to someone in a different country than you (other than Canada);
  • Outgoing calls from Canada to one of the following countries:

    TOP 30

    Australia; Austria; Belgium; China; Denmark; France; Germany; Greece; Hong-Kong; Hungary; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New-Zealand; Norway; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom.

    Calls to a mobile phone : $0.97 /minute
    Calls to a landline : $0.77 /minute


    Ascension (Island); Diego Garcia; Reunion (+ Mayotte); Saint Helena

    Calls to a mobile phone : $1.75 /minute
    Calls to a landline : $1.65 /minute


    South Africa; Angola; Botswana; Comores; Lesotho; Madagascar; Malawi; Maurice; Mozambique; Namibie; Swaziland; Zambie; Zimbabwe.

    Calls to a mobile phone : $1,63 /minute
    Calls to a landline : $1,55 /minute


    Benin; Burkina Faso; Burundi; Cameroon; Cape Verde; Central African Republic; Chad; Congo; Congo, Democratic Rep.; Ivory Coast; Djibouti; Equatorial Guinea; Eritrea; Ethiopia; Gabonese Republic; Gambia; Ghana; Guinea; Guinea-Bissau; Kenya; Liberia; Mali; Niger; Nigeria; Rwanda; Sao Tome And Principe; Senegal; Seychelles; Sierra Leone; Somali Democratic Republic; Tanzania; Togolese Republic; Uganda.

    Calls to a mobile phone : $1.64 /minute
    Calls to a landline : $1.62 /minute


    Algeria; Egypt; Libya; Mauritania; Morocco; South Sudan; Sudan; Tunisia.

    Calls to a mobile phone : $1.13 /minute
    Calls to a landline : $1.12 /minute

    Canada (outside Québec); United States (including Alaska and Hawaii).

    Calls to a mobile phone or landline : $0.30/minutes

    Greenland; Saint Pierre And Miquelon Calls to a mobile phone$1.05 /minute Calls to a landline$1.05 /minute CENTRAL AMERICA Belize; Costa Rica; El Salvador; Guatemala; Honduras; Nicaragua; Panama.

    Calls to a mobile phone : $1.20 /minute
    Calls to a landline : $1.15 /minute

    Argentine Republic; Bolivia; Brazil; Chile; Colombia; Ecuador; Falkland Islands; French Guiana; Guyana; Paraguay; Peru; Suriname; Uruguay; Venezuela.

    Calls to a mobile phone : $1.33 /minute
    Calls to a landline : $1.23 /minute

    Afghanistan; Bangladesh; Bhutan; Brunei Darussalam; Cambodia; Democratic People's Republic Of Korea; Democratic Republic Of Timor-Leste; India; Indonesia; Kazakhstan; Kyrgyz Republic; Lao; Macao; Maldives; Mongolia; Myanmar; Nepal; Pakistan; Philippines; Sri Lanka; Tajikistan; Turkmenistan; Uzbekistan; Vietnam.

    Calls to a mobile phone : $1.71 /minute
    Calls to a landline : $1.71 /minute

    Anguilla; Antigua and Barbuda; Aruba; Bahamas; Barbados; Bermuda; British Virgin Islands; Cayman Islands; Cuba; Dominica; Dominican Republic; Grenada; Guadeloupe; Haiti; Jamaica; Martinique; Montserrat; Netherlands Antilles; Puerto Rico; Saint Kitts And Nevis; Saint Lucia; Saint Vincent And The Grenadines; Saint-Martin; Trinidad And Tobago; Turk And Caicos Islands; United States Virgin Islands.

    Calls to a mobile phone : $0.96 /minute
    Calls to a landline : $0.90 /minute


    Calls to a mobile phone : $6.80 /minute
    Calls to a landline : $6.80 /minute

    Abkhazia; Andorra; Czech Republic; Faroe Islands; Finland; Gibraltar; Iceland; Liechtenstein; Malta; Monaco; San Marino; Slovak Republic; Vatican City State.

    Calls to a mobile phone : $1.18 /minute
    Calls to a landline : $0.98 /minute

    Albania; Armenia; Azerbaijani Republic; Belarus; Bosnia And Herzegovina; Bulgaria; Croatia; Cyprus; Estonia; Georgia; Latvia; Lithuania; Moldova; Montenegro; Romania; Russia; Serbia; Slovenia; The Former Yugoslav Republic Of Macedonia; Ukraine.

    Calls to a mobile phone : $1.55 /minute
    Calls to a landline : $1.42 /minute

    Bahrain; Iran; Iraq; Jordan; Kuwait; Lebanon; Oman; Palestine; Qatar (State Of); Saudi Arabia; Syrian Arab Republic; Turkey; United Arab Emirates; Yemen.

    Calls to a mobile phone: $1.64 /minute
    Calls to a landline : $1.62 /minute

    American Samoa; Cook Islands; Fiji; French Polynesia; Guam; Kiribati; Marshall Islands; Micronesia; Midway Island; Nauru; New Caledonia; Niue; Northern Mariana Islands; Palau; Pitcairn; Samoa; Solomon Islands; Tokelau; Tonga; Tuvalu; Vanuatu.

    Calls to a mobile phone : $2.54 /minute
    Calls to a landline : $2.46 /minute

The service requires a Wi-Fi connection on a wired network to send the signal. The service therefore is not available on means of transportation (train, bus, airplane, boat, etc.)2.