Our commitment
At Videotron Business, our customers are at the heart of everything we do. Our business solutions experts work to offer telecommunication products and services that are adapted to your specific needs and those of your employees and customers.
We work with various organizations to gain a better understanding of accessibility needs in order to implement innovations that facilitate access to our services for people living with disabilities.
Quickly access the Business products and services you need by browsing the following sections.
I’m looking for solutions for people with a
How can we help?
Our specialized representatives would be happy to help you.
Send feedback
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For any questions related to your account or services, click on one of the icons above: Chat, Customer service or Technical support.
For all the details on sending feedback and how it is processed, please consult the
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Contact Business Customer Service at
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
Our accessible stores
Complexe Desjardins Videotron kiosk
150, rue Sainte-Catherine Ouest
Complexe Desjardins
Montréal (Québec) H5B 1B2
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Saint-Roch Videotron store
510 boulevard Charest Est
Québec, QC G1K 9L6
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Carrefour Laval Videotron store
3035 boulevard le Carrefour
Carrefour Laval
Québec, QC H7T 1C8
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Videotron store and kiosk at Carrefour de l’Estrie
3050 boulevard de Portland
Carrefour de l’Estrie
Sherbrooke, QC J1L 1K1
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Our accessibility plan
Videotron Business is proud to present its accessibility plan for clients with various functional limitations. By implementing concrete actions, it is committed to listening and paying closer attention to these clients, to better meeting their needs and to providing a communication channel that better facilitates the sharing of changes to its adapted products and services. In particular, Videotron Business has consulted several specialized organizations in order to properly guide the initiatives in its plan.
Frequently asked questions about accessibility
To subscribe to one of our adapted services, please contact a Customer Service representative.
No proof is required. Simply contact a Customer Service representative.
Since we already have services for people with functional limitations and our promotions vary, the best thing to do is to get in touch. An advisor will help you select the best offer for your needs.
We are here to help
For general questions about your invoices or one of our products or services.
For assistance or to report a problem with a service or an equipment-related issue.