At Videotron Business, our customers are at the heart of everything we do. Our business solutions experts work to offer telecommunication products and services that are adapted to your specific needs and those of your employees and customers.
We work with various organizations to gain a better understanding of accessibility needs in order to implement innovations that facilitate access to our services for people living with disabilities.
Quickly access the Business products and services you need by browsing the following sections.
How can we help?
Our specialized representatives would be happy to help you.
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For all the details on sending feedback and how it is processed, please consult the Feedback Process Description.
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Send your feedback or request by email to
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
Our accessible stores
Our accessibility plan
Videotron Business is proud to present its accessibility plan for clients with various functional limitations. By implementing concrete actions, it is committed to listening and paying closer attention to these clients, to better meeting their needs and to providing a communication channel that better facilitates the sharing of changes to its adapted products and services. In particular, Videotron Business has consulted several specialized organizations in order to properly guide the initiatives in its plan.