Videotron Business and accessibility

Our commitment

At Videotron Business, our customers are at the heart of everything we do. Our business solutions experts work to offer telecommunication products and services that are adapted to your specific needs and those of your employees and customers.

We work with various organizations to gain a better understanding of accessibility needs in order to implement innovations that facilitate access to our services for people living with disabilities.

Quickly access the Business products and services you need by browsing the following sections.

How can we help?

Our specialized representatives would be happy to help you.

Toll-free across Québec

Monday to Friday : 8 :00 am to 6:00 pm

Contact us

Toll-free across Québec

All businesses 24/7

Contact us

Feedback on accessibility at Videotron

Let us know how we can improve the accessibility of our products and services. We welcome your feedback!

For all the details on sending feedback and how it is processed, please consult the icone pdfFeedback Process Description.

How to send your feedback

To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:



Fill out our online form:

icone mail


Send your feedback or request by email to

 Call you


Send your feedback or request by email to

  • 1 877 512-8590

The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.


  • You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
  • If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
  • By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
  • The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.

Making a complaint

Our accessible stores

Complexe Desjardins Videotron kiosk

150, rue Sainte-Catherine Ouest
Complexe Desjardins
Montréal (Québec) H5B 1B2
Learn more

Saint-Roch Videotron store

510 boulevard Charest Est
Québec, QC G1K 9L6
Learn more

Carrefour Laval Videotron store

3035 boulevard le Carrefour
Carrefour Laval
Québec, QC H7T 1C8
Learn more

Videotron store and kiosk at Carrefour de l’Estrie

3050 boulevard de Portland
Carrefour de l’Estrie
Sherbrooke, QC J1L 1K1
Learn more

Our accessibility plan

Videotron Business is proud to present its accessibility plan for clients with various functional limitations. By implementing concrete actions, it is committed to listening and paying closer attention to these clients, to better meeting their needs and to providing a communication channel that better facilitates the sharing of changes to its adapted products and services. In particular, Videotron Business has consulted several specialized organizations in order to properly guide the initiatives in its plan.

Read the accessibility plan

Frequently asked questions about accessibility

To subscribe to one of our adapted services, please contact a Customer Service representative.

No proof is required. Simply contact a Customer Service representative.

Since we already have services for people with functional limitations and our promotions vary, the best thing to do is to get in touch. An advisor will help you select the best offer for your needs.