Mobile
Voice command
Control your device with spoken commands.
Speed dial
Dial a number without having to press the keys one by one.
Automatic response
Can’t answer right now? Press a single key to send a predefined response.
Customizable menus, shortcuts, and displays
Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc.
Predictive text entry
Communicate more effectively by typing the first few letters of a word to give you a choice.
See the accessibility features of the major manufacturers
TV
Channel filter
Add your preferred channels to your favourites list or the Program Guide.
Digital display
Make information even more accessible to the user
Take advantage of the benefits of digital displays and broadcast information that users can see on their television or mobile phone screen.
Cloud Communications
Group or line hunt incoming calls
Program your line so that the call rings on multiple devices simultaneously or in cascade mode (in an orderly sequence), making it easier for other team members to take calls as needed.
Simultaneous ringtone
Make your landline and mobile phone ring simultaneously to make it easier to take incoming calls.
Voicemail to Email
Retrieve voicemails from your computer's inbox, without having to fiddle with the landline.
CommAffaires app
Access your landline phone’s features without having to manipulate it, thanks to the app, which you can install on your computer and mobile.
Other services
Access to Videotron’s websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Learn more.
Free installation of Helix services
Enjoy free installation and valuable tips from our technicians to kick things off with Helix on the right foot!
Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan. Learn more.
30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund. Learn more about guarantees.
How can we help?
Our specialized representatives would be happy to help you.
Send feedback
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For any questions related to your account or services, click on one of the icons above: Chat, Customer service or Technical support.
For all the details on sending feedback and how it is processed, please consult the
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Contact Business Customer Service at
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
We are here to help
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For assistance or to report a problem with a service or an equipment-related issue.