Mobile
Vibration mode alerts and notifications
Know right away when you get a call or a message.
Individual ringtones for your contacts
Set a custom ringtone for each contact to immediately know who is calling you.
Voice command
Control your device with spoken commands.
Speed dial
Dial a number without having to press the keys one by one.
Haptic and sound feedback
Obtain audible or vibratory confirmation that your command has been registered.
Customizable menus, shortcuts, and displays
Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc.
Automatic response
Can’t answer right now? Press a single key to send a predefined response.
Text-to-speech conversion
Convert your text message to voice.
See the accessibility features of the major manufacturers
TV
Channel filter
Add your preferred channels to your favourites list or the Program Guide.
Specialty channels
Listen to audio content on a variety of current topics on Canal M and AMI-télé.
Described audio/video
Hear a narrative description of the visual and written information appearing on-screen.
Compatibility with screen readers
Take advantage of universal access settings to have what’s on your screen read or transferred to a braille display.
Cloud Communications
Separate ringtone
Assign a separate ringtone to each of your numbers, so you know who is calling you before you answer.
Simultaneous ringtone
Make your landline and mobile phone ring simultaneously to make it easier to take incoming calls.
Other services
Alternative invoice
For peace of mind, ask for your invoice in braille or enlarged font.
Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan.
Learn more.
30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund.
Learn more about guarantees
How can we help?
Our specialized representatives would be happy to help you.
Send feedback
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For any questions related to your account or services, click on one of the icons above: Chat, Customer service or Technical support.
For all the details on sending feedback and how it is processed, please consult the
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Contact Business Customer Service at
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
We are here to help
For general questions about your invoices or one of our products or services.
For assistance or to report a problem with a service or an equipment-related issue.