Mobile
Contact photo ID
Save photos of your contacts to recognize who is calling you.
Vibration mode alerts and notifications
Know right away when you get a call or a message.
TTY compatibility
Connecting your mobile phone to a compatible teletypewriter makes it easy to send and receive messages.
Compatibility with hearing aids (BluetoothTM)
Reduce ambient noise with a direct wireless connection between your mobile phone and your hearing aids.
Text with 911
Contact 911 emergency services by text message! To use Text with 911, you must register by contacting Customer Service. They will check whether the service is available in your area. Learn more about Text with 911.
See the accessibility features of the major manufacturers
TV
Subtitles
Follow all the action in your favourite shows with subtitles that capture the spoken dialogue and describe other important sounds.
Telephony
Call Display
Quickly see who’s calling.
Relay service for the hearing-impaired (711, IP, and video)
Communicate more easily with proven and effective text-to-voice or sign language interpretation services. Learn more.
Digital display
Visual support
Complement your intercom ads with a version that can be viewed and read, thanks to real-time delivery.
Cloud Communications
Indicator light and detailed display
Get notified of an incoming call using an indicator light and also get details about the person calling you.
Group or line hunt incoming calls
Program your line so that the call rings on multiple devices simultaneously or in cascade mode (in an orderly sequence), making it easier for other team members to take calls as needed.
Internal chat communications
With the unified license, which allows you to combine calls and chat, you facilitate internal communications within your company.
Other services
Access to Videotron’s websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Learn more.
Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan. Learn more.
30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund. Learn more about guarantees.
IoT connectivity platform
Order your SIM cards for connected objects online via the Emnify platform.
How can we help?
Our specialized representatives would be happy to help you.
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For all the details on sending feedback and how it is processed, please consult the 
Feedback Process Description.
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Send your feedback or request by email to
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.