Securing your Business Customer Centre: manage your password

Forgot your password or fear that your account has been hacked? To protect it better, consider changing your password.
Let’s get started.

Password forgotten

Forgot your password? Don’t worry, it happens.

Click on the change your password link. An email will be sent to the email address associated with your account. Follow the provided link and choose a new password (reset).

Access a locked Business Customer Centre

Your Business Customer Centre account will be locked after five unsuccessful login attempts. This allows us to protect your personal information in case of fraud. If you find yourself in this situation, the website will automatically redirect you to a reset page. Change your password by following the instructions on the screen.

Choosing a strong, hard-to-guess password is a great way to protect your account. When you create a new password, our systems will automatically check if it meets our security criteria. Your password must be between 6 and 16 characters long and contain at least one letter and one number. Avoid using the following special characters, which are not accepted: [Space] , = + < > # @

You must never reuse an old password or a password associated with another account. Avoid using passwords that are easy to guess, such as your name or that of your loved ones, your date of birth or your address.

Use your browser’s “Remember Me” feature to avoid having to enter your username and password every time you log in. Your browser will save your information.

It is best to only keep a password for a short time. Videotron recommends that you change your password in the following situations:

• When you receive a temporary password after a password recovery procedure.
• When you fear that your Videotron account or any other account has been hacked.
• At regular intervals, for example, every three months.