Changing my Business Customer Centre login information

Here’s how to change your account’s email address in the Business Customer Centre:

1. Under the Account and Billing tab, under Your Account, go to Change your profile.
2. In Your Preferences, go to Email address for correspondence and click Edit.

You cannot change your username. If you would like to change it, you will need to delete your account in the Business Customer Centre and create a new account with the username of your choice.

Make things easier by creating a unique identifier, i.e. only one username and password that will allow you to access all your Videotron accounts and all your online services (Business Customer Centre and WebMail).

Signing up for a unique identifier

1. In the Business Customer Centre, select Your Account and then Change your profile.
2. Enable account linking.

While you don’t have to create a unique identifier, we strongly recommend that you do.

If you have a unique identifier and would like to change the associated password in the Business Customer Centre:

1. In the Business Customer Centre, select Your Account and then Change your profile.
2. Click the Password tab.

If you do not have a unique identifier and would like to change your email account password:

1. In the Business Customer Centre, select Your Videotron services.
2. Select Internet and then go to the Email section.
3. Click Manage your Videotron email accounts, then click Change password.
4. Follow the steps that appear on your screen.

It may be convenient for someone other than you to have access to your account (e.g., to manage the online bills). However, you should always be the only person who knows your password.

As a primary account holder, you can create up to five secondary accounts to give other users access to certain services. You can edit or delete these accounts as you see fit. Each secondary user will have their own username and password. They will be able to manage their profile and access the online services you have assigned to them.