What's the Daily Traveller Pass all about? | Videotron Business Support

Mobile services covered by the Daily Traveller Pass

The Daily Traveller Pass allows you to use the services included in your Mobile plan (calls, text messages, and data) in the United States and more than 100 international destinations at a fixed daily rate.

Calls

The Daily Traveller Pass covers:

Local calls (made within the country visited)
Calls to Canada
Calls to your voicemail

These calls are billed on a per-use basis, at the effective rate for the country visited.

Calls made to another country (even if it is on the list of countries included)
Calls to destinations not included

These calls are billed on a per-use basis, at the effective rate for the country visited.

Text messages

The Daily Traveller Pass covers:

Text messages sent from the countries included on the list.
Text messages received from anywhere in the world.

Data

The Daily Traveller Pass covers data downloads and uploads when visiting one of the countries listed, as long as you stay within your monthly plan limit.

List of countries included

US Daily Traveller Pass

Available throughout the United States, including Hawaii, Puerto Rico, the United States Virgin Islands, and Alaska.

International Daily Traveller Pass

Azores
Afghanistan
Aland Islands
Albania
Algeria
Anguilla
Antigua and Barbuda
Argentine Republic
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bonaire
Bosnia-Herzegovina
Brazil
British Virgin Islands
Bulgaria
Burkina Faso
Cambodia
Cameroon
Canary Islands
Cayman Islands
Chad
Chile
China
Colombia
Congo
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Faroe Islands
Fiji
Finland
France
French Antilles
French Guiana
French Polynesia
Galapagos Islands
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kuwait
Lao
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Madeira
Malaysia
Mali
Malta
Martinique
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Myanmar
Netherlands Antilles
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Palestine
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saba
Saint Eustatius
Saint Kitts and Nevis
Saint Lucia Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Saint-Barthélemy
Saint-Martin
San Marino
Saudi Arabia
Scotland
Senegal
Serbia
Singapore
Sint Maarten
Slovak Republic
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Tahiti
Taiwan
Tajikistan
Tanzania
Thailand
Trinidad and Tobago
Tunisia
Turkey
Turks and Caicos Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom of Great Britain and Northern Ireland
United States of America
United States Virgin Islands
Uruguay
Uzbekistan
Vatican City State
Vietnam
Wales
Western Sahara

Warning: The Daily Traveller Pass may not work when travelling by air or boat. Services will then be billed on a per-use basis at cruise and offshore rates.

Do you regularly travel abroad?

Discover our Mobile plans and enjoy hassle-free travel during your international stays.

How to enable or disable the Daily Traveller Pass

If you want to activate or deactivate the Daily Traveller Pass, all you have to do is contact the Customer Service.

Starting a 24-hour usage period

When you activate your Daily Traveller Pass, it automatically starts when you use your services (calls, text messages, or data) in a listed country. The daily rate will apply for 24 hours. The Pass will be enabled again for 24 hours each day you use your services, until you reach the limit.

Example of use

You answer a call on Monday at 5:00 p.m. (France time). The Daily Traveller Pass is activated, allowing you to use your mobile services at a fixed rate until 4:59 p.m. (France time) the next day. On Tuesday, you send a text message at 5:00 p.m. The Pass is activated again, for a new 24-hour period.

Good to know

Calling 611 and 911 does not activate the Daily Traveller Pass, nor does it use up any mobile data or minutes included in your plan.

Follow your usage

You can follow your usage for the current 24-hour period by visiting the Business Customer Centre. You will find an alarm clock indicating how much time is left to the current 24-hour period.

Daily Traveller Pass billing and rates

Warning : If the Daily Traveller Pass is not activated, roaming services are immediately billed on a per-use basis, at the visited country’s effective rate.

Daily rate :

$10 for the US Daily Traveller Pass
$14 for the International Daily Traveller Pass

Is there a limit on usage or billing?

US Daily Traveller Pass: up to 10 days billed per billing cycle
International Daily Traveller Pass: up to 20 days billed per billing cycle

Beyond these thresholds, you can use your mobile services at no charge in the US and internationally until your next billing cycle.

Why were more days charged than the maximum amount allowed?

This can happen if your trip spans two billing cycles.

For example, if your cycle starts on March 15, and you go to the US for 28 days (March 2-30) and use your mobile services daily, the Daily Traveller Pass will be billed as follows:

From March 2 to 12 (billing cycle prior to March 15), 10 days will be billed
On March 13 and 14, using the Daily Traveller Pass will incur no charges
From March 15 to 25 (billing cycle starting March 15), 10 days will be billed
From March 26 to 30, using the Daily Traveller Pass will incur no charges

FAQ

What if I use the Pass in the United States and then in another listed country in the same 24-hour period?

You will be charged a daily rate for each option, specifically $10 for the US Daily Traveller Pass, and $14 for the International Daily Traveller Pass, for a total of $24.

What if I use the International Daily Traveller Pass in more than one listed country in the same 24-hour period?

The $14 daily rate will be charged to you only once.

Example: You go from France to Germany, and then to Italy. Since the International Daily Traveller Pass covers all of these countries, you will only be billed $14 for the 24-hour period.

Does the Daily Traveller Pass work if my mobile plan already covers calls to the US?

If you have an All-Inclusive Canada-US plan, the Daily Traveller Pass will not be activated for that destination, as your mobile service in that territory is included in your plan.

What happens if I exceed my monthly data limit while using the Daily Traveller Pass?

You will be billed overage charges on a per-use basis, at the effective rate for the country visited.

Note: Data overage is automatically limited to $100 per billing cycle (The traveller pass is included in the $100 limit). Upon reaching your data overage limit, data usage will be suspended until your next billing cycle. However, you can remove this limit at any time by contacting us.

What is the Daily Traveller Pass?