Transferring illico services to Helix

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Transferring illico services to Helix

Helix services are full of technological perks. Find out about them and learn more about transferring your illico TV and Residential Internet services to Helix.

Cutting-edge technology at your service

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Voice command

Simplify your use and browsing with voice command: ask for what you want and your TV responds! It’s so easy to find everything you want and choose the platform of your choice for watching it.


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Cross-platform content

In addition to offering a wide range of channels and On Demand content, Helix TV integrates in its interface direct and easy access to your favourite entertainment, music, games, sports, and news apps.



High-performance devices

The Helix smart devices, with their compact and minimalist design, are necessary to enjoy all these benefits. Included in the price of each plan, Helix equipment is continuously optimized to give you the best performance.


Cutting-edge technology at your service

Simple and easy installation

Helix equipment is easy to install and simple to use. Free self-installation gives you flexibility and autonomy, in addition to continuous support to help you through every step.

Frequently asked questions about transferring to Helix

Some of your current equipment that was rented or loaned must be returned to a Videotron store within 14 days of your Helix subscription.

As for the equipment you own, you can dispose of it as you wish or recycle it by bringing it back to the store.

See the equipment to bring back according to your situation

All the channels available on illico TV are also available on Helix TV. So, you will keep your existing channels, as long as they are also available in the new Helix TV plan you select.

Online in My Account, you can change your channels or select others on a pick-and-pay basis that would not be included in your new Helix TV plan. To do so, simply follow the steps to change your channels.

No, illico TV recordings and settings cannot be transferred to Helix TV. To quickly reschedule your daily recordings, simply use the voice command; say the name of the show you want to record and select Record in the menu that opens.

You will get two bills (one for Helix products and services and one for your Mobile Phone and/or Home Phone services). You can view your bill for your existing phone services in your current Customer Centre.

The first invoice and contract will appear in My Account the day after you sign up.

After you sign up, you will receive a welcome email with your new username and a link to change your temporary password. Once you have changed your password, you will be able to log in to My Account and the Helix apps with this unique identifier.

If you are a Mobility and/or Home Phone customer, also use this unique identifier to log in to the Customer Centre.

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Helix services availability
Helix technology is available or exclusively available in some regions.

Internet network
The Helix Internet network is made up of an alloy of the best technologies: optical fibre, coaxial and cutting-edge Wi-Fi.

Wi-Fi 6
Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.

Most secure Wi-Fi
For the protection of all devices connected to the Wi-Fi network at no additional cost. Conditional upon customer activating the Advanced Security feature free of charge in the Helix Fi app.

Helix TV integrated apps
A membership is required to use Club illico, Vrai, ICI TOU.TV EXTRA, Netflix, Hayu, Toober and Prime Video apps.