Things to know before transferring your Videotron services to Helix

Already a Videotron customer?

Things to know before transferring your Videotron services to Helix

Helix famille

1. I already have my own equipment, can I use it with Helix?

You will have to change your equipment when transferring your services from Vidéotron to Helix.

The Helix Fi gateway replaces your modem and Wi-Fi router. The Helix TV terminal replaces your illico terminal. Only Helix equipment (Helix Fi gateway, Helix TV terminal, voice remote, Wi-Fi pods) can be used to access these Helix services.

Helix equipement

2. I have more than one TV; how many Helix TV terminals do I need?

You need one Helix TV terminal for each TV you want to connect to the service.

Helix famille 2

3. How much does the Helix equipment cost? Can I rent it?

You cannot rent Helix equipment. Helix equipment can only be purchased. For more information about the costs, click here. There are two payment options:

  • Pay the total amount when you sign up
  • Make payments over 24 months

In both cases, the taxes that apply to the equipment must be paid in full upon purchase.

What’s the difference between the Helix and illico experience? Compare the two.

Have more questions about Helix?

You can get Helix Internet and the ultra-smart and powerful Wi-Fi that comes with it without signing up for Helix TV. Discover all available Helix Internet Plans here

After the installation, the technician will take back any rental equipment you have and leave the equipment that belongs to you. You can sell it, give it away or recycle it, as you wish.

You do not need a router to use the Helix Fi gateway. It’s an all-in-one product that combines the features of a modem and router.

No, illico recordings and settings cannot be transferred to Helix. To quickly reschedule your daily recordings, simply use the voice command; say the name of the show you want to record and select Record in the menu that opens. 

All the channels available on illico are also available on Helix. So, yes, you will keep your existing channels, as long as they are also available in the new Helix TV plan you select.

You can change your channels or select others on a pick-and-pay basis that would not be included in your new Helix TV plan. To do so, simply log in to “My Helix Account” on Videotron’s website. For more information on how to change your channels, visit our Support site.

Once you’ve signed up, you will receive an email welcoming you to the Helix universe. It will also contain your new username and a link to change your temporary password. Use your new password and username to log in to My Helix Account, Helix apps and even Videotron’s Customer Centre to view your Home Phone and Mobile Phone bills.

You will get two bills (one for Helix products and services and one for your Mobile Phone and/or Home Phone services). You can view your bill for your existing phone services in your current Customer Centre.

The first bill and contract will appear in “My Helix Account” the day after you sign up.

No! You can use the Helix App on your phone or online to watch content when you’re away, no matter where you are.

Get more details on the apps here

Not at all! Helix technology is designed to provide an enhanced entertainment experience, including quick access to all your content on any screen, whether you’re home or away, and higher Internet speeds.

Conditions
Helix technology is available or exclusively available in some regions.

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