Certified refurbished phones

These cell phones are previously used devices that we’ve inspected, tested, reset, and disinfected. Now you can give them a second life!

A worry-free way to get a new phone at a lower cost

Lower price and 24-month payment option*

Certification of performance and functionality

1-year basic warranty and 24/7 access to support*

Eco-responsible choice by giving a device a 2nd life

Featured certified refurbished phones

Our rigorous refurbishment process

Inspecting and testing refurbished phones

Inspecting and testing

Each device is meticulously inspected and tested on more than 30 points before receiving Videotron’s certification of proper functioning, confirming performance equivalent to that of a new phone and a hassle-free user experience.

The refurbished cell phone is then reset


The refurbished cell phone is then reset: all data that has ever existed on the device is deleted according to R2v3 certification standards,* and the latest software updates are installed.

Cleaning refurbished phones


Finally, the device is thoroughly cleaned and disinfected, and a protective film is applied to the screen.

Our Perfect cosmetic grade

Each certified refurbished phone receives a cosmetic grade that corresponds to the standards of the Cellular Telecommunications Industry Association (CTIA).* At Videotron, only Perfect phones are available.

A Perfect certified refurbished phone


A Perfect certified refurbished phone is a device in excellent condition and very little used, on which you may find a few marks of use that are barely visible.


Create your phone and plan duo

Our certified refurbished phones are offered in combination with our Mobile plans to meet all your needs and make you save even more!

FAQ about certified refurbished phones

Only phones brought back by our customers when buying a new one are accepted. This means they can’t have been stolen or blacklisted.

Therefore, most of our used cell phones have only been in use for 24 months.

Yes. Videotron offers a 1-year basic warranty on refurbished devices.

Consult applicable conditions.

Our certification process includes a series of tests that each device must pass 100% before it can be sold as a certified refurbished phone by Videotron. In this way, we ensure that the performance is equivalent to that of a new phone.

Battery life may vary depending on prior usage. When certifying the device, we ensure that the battery is operating at at least 80% of its initial capacity. If not, we will replace it with a new battery. Certified refurbished phones have not been repaired, remanufactured, or refurbished by the original manufacturers.


More than 30 certification points are evaluated on the phone’s main components:

  • Battery at least 80% of initial capacity, charging up and displaying correctly 
  • All connections work, e.g. Wi-Fi, network, Bluetooth, and others
  • All buttons, keyboards, and vibration modes work
  • Cameras, speakers, and microphones work
  • All ports and card slots are fully functional
  • Every pixel on the display works, images and colours are clear, sharp, and bright



Each certified refurbished phone comes with a certified USB cable.


Your phone will be carefully slipped into a protective pouch before being packed in one of our eco-friendly, fully recyclable cardboard boxes.

  • Secure transaction
  • Wide selection of devices
  • Great price without any surprises
  • Certification of proper functioning
  • Quick and easy activation
  • 1-year warranty

No. The refurbished cell phones inventory is the same whether you shop online or in-store.*

Our policies are the same as for a new device. You can consult them here.


Videotron Simplified Payment option
This limited-time offer applies to Videotron Residential customers who subscribe, and maintain their subscription to a Mobile plan. Two monthly payments related to the purchase of the device will be recorded on the first invoice. If the agreement is cancelled before the end of the 24-month period, the remaining payments shall be borne by the customer, and if the device is discounted, an indemnity corresponding to the monthly amount of the discounted device multiplied by the number of months remaining, including applicable taxes, will apply. It is possible that these offers cannot be combined with other special offers and may entail a credit check. Offers, services, and rates are subject to change without prior notice. Certain conditions apply. .

1-year basic warranty
Details and conditions pertaining to Videotron’s refurbished warranty apply.

R2v3 certification
The R2v3 Standard provides specific guidelines for data sanitization using physical destruction and logical data erasure methods.

CTIA Certification
CTIA Certification (Cellular Telecommunications Industry Association) is the world leader in setting the standard for mobile devices, test labs, technicians, and repair facilities.

In-store availability
Certified refurbished phones are only available in select Videotron stores.