Helix installation

With Helix, you have the chance to install your equipment yourself or to ask for a Videotron’s technician.

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Self-installation of Helix equipment is the quick, easy and free method for anyone looking for more autonomy and flexibility in the installation of their services. Install your equipment yourself with confidence, as you can count on our continuous assistance and our various support methods, from the first to the last step.

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Helix at your fingertips

The Helix Fi app, included in all Helix plans, guides you through the self-installation of your Helix equipment by showing you the steps to follow and confirming that everything is functional.

Packed with useful features that give you the most secure Wi-Fi,3 the Helix Fi app also allows you to easily manage your Wi-Fi network as well as your connected devices and objects from your mobile, wherever you are.

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Installation by a technician

For those who do not wish to install their Helix equipment themselves, installation by a Videotron’s technician is always possible. You benefit from its expertise for the location of outlets and equipment according to your needs, a professional installation, an optimal configuration as well as a demonstration and personalized tips according to your services and your needs. Installation fees will then apply.

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The perfect opportunity to switch to Helix

Helix offers you the high-performance Wi-Fi 6 technology1 with an ultrafast Internet powered by fiber2, along with a connected TV experience that brings all your content together and follow you wherever you go.

Regardless of your usage habits, budget and tastes, Helix meets all your needs with the utmost flexibility.


Why choose Videotron?

Turnkey services

Products tailored to your needs

By your side 24/7

Proudly Quebecer


Helix technology is available or exclusively available in some regions.

1 Latest generation of Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.

2 The Helix Internet network is made up of an alloy of the best technologies: optical fibre, coaxial and Wi-Fi.

3 Customer must enable the Advanced Security feature in the Helix Fi app, free of charge