We’re pleased to welcome you as one of our new subscribers to the Helix services we launched in the Val-d’Or, Rouyn-Noranda, Malartic, Rivière Héva and Cadillac areas of Abitibi-Témiscamingue.
If you have any questions, visit us at a store near you or contact our Customer Service team at 1-833-655-8487, Monday to Friday from 8 a.m. to 7 p.m., and Saturday and Sunday from 9 a.m. to 6 p.m.
Here’s some important information for installing your new services.
Installation procedure for customers who don’t have the Partner network
New Videotron customers who don’t have a coaxial cable at home will be visited by two technicians: one from the Partner network, who will install the outlets needed to connect the modem and the Helix Fi gateway, and another from Videotron, who will install the equipment.
- Upon signing up, you schedule an appointment with us to install your Videotron equipment.
- If a pre-installation appointment is required, we will call you back to find a convenient time.
- We will then confirm the dates of both your appointments.
- To reschedule an appointment, call Customer Service at 1-833-655-8487 or go to My Helix Account.
Helix Fi gateway location
During the pre-installation appointment, let the Partner network technician know that the coaxial cable has to be in a central location in your home.
To get the most of your Wi-Fi, your Helix Fi gateway must be located near the coaxial cable that’s most centrally located within the rooms in which you’ll be using your equipment.
Choose an unobstructed area away from electronic devices that can cause interference and minimize the number of walls and ceilings between the Helix Fi gateway and your wireless devices as they weaken signals and limit their range.
Get answers to your questions
To let us know you’re moving, please call us as soon as possible at 1-833-655-8487 to ensure your services go uninterrupted.