How to take advantage of the Trade-in Credit
Trade in your old mobile phone
It’s easy! Choose a new phone and subscribe to or renew a Videotron Mobile plan with 24-month agreement, then reset your old phone and bring it back to the store to have one of our representatives assess its value and offer you your credit.
The value of your phone is assessed according to
- The model of the device
- How well the buttons and touchscreen still operate
- The presence of cracks on the screen or case
- The detection of damage from liquids
- The good condition of the battery and cover
Other perks of buying your phone from Videotron
Simplified Payment option
Add the phone you want to your Mobile plan and pay for it in 24 monthly instalments.
Get a more recent phone and take advantage of a credit on your monthly payments today.
We Recycle program
If your phone is not eligible for a trade in, we can easily recycle it for you.
Frequently asked questions about the Trade-in Credit
Yes. You can now choose a new phone and proceed with your transaction online. You will then have 30 days to return your old phone to a Videotron store to have it evaluated and take advantage of the Trade-in Credit.
Only an in-store representative can evaluate your phone and tell you if it is eligible for the Trade-in Credit. Depending on its condition, your device will either be refurbished, resold, or recycled.
Yes. You can choose the new phone you like from all the major brands we offer and bring your old phone back to us, regardless of the brand.
The Trade-in Credit will be applied to your invoice following the deposit of your old device in store.
The Trade-in Credit and Take-back Credit are different and cannot be combined for the same device. While the Trade-in Credit is applied when you purchase a new phone and bring your old one back to the store, the Take-back Credit is applied directly to your monthly payments when you purchase a new phone, which you must return at the end of your 24-month agreement.
* This limited-time offer applies to Videotron Residential customers who subscribe to an eligible Mobile plan with a 24-month agreement, on purchase of an eligible device as part of the Trade-in program, at participating Videotron and Videotron Le SuperClub stores. The trade-in value is calculated by a third-party tool provided by Phobio LLC and is applied in the form of a credit on the customer’s invoice. As part of this offer, the trade-in device must have a minimum value of $10. The trade-in value determined is definitive and non-negotiable. Trade-in value cannot exceed $1,000. If customer returns their new device, their old device will not be returned to them. Limit of one trade-in device per transaction. To be eligible for the program, the trade-in device must belong to the customer, be functional, and be free of any major physical or technical damage. Customer is responsible for deleting or saving any personal data stored on the trade-in device. Videotron and Phobio LLC are not liable for any loss of personal data, and are in no way responsible for recovering said data. Subject to credit approval by Videotron. If the agreement is cancelled before the end of the 24-month period, a cancellation fee will apply. It is possible that this offer cannot be combined with other special offers. Offers, services, and rates are subject to change without prior notice. $45 Mobile set-up service fees (per transaction) extra. Municipal tax of $0.46 for 911 emergency service and other applicable taxes extra. Certain conditions apply.