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Learn everything about their use, how to manage your options, and how to troubleshoot them in case of problems.

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Getting started with Helix

Discover the many possibilities offered by your Helix ecosystem and take control of your experience.

Frequently asked questions

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You can get access to our ultra-intelligent and high-performance Helix Internet service without signing up for Helix TV. Discover all available plans here.

You need one Helix terminal for each TV you want to connect to Helix.

The Helix Fi gateway is an all-in-one product that combines the features of a modem and router. It delivers optimized, stable and powerful Wi-Fi to all connected devices.

You can use your own Wi-Fi router with the Helix Fi gateway. However, you won’t be able to access certain network management features accessible through the Helix Fi app. 

No, illico recordings and settings cannot be transferred to the new Helix platform. To quickly reschedule your daily recordings, simply use voice command: say the name of the show you want to record and select Record in the menu that opens.

Not at all! Helix technology is designed to provide an enhanced entertainment experience, including quick access to all your content on any screen, whether you’re home or away, and higher Internet speeds.

No! Helix also features mobile and online apps that enable you to watch your content anywhere while on the move. Get more details on the apps here

. In addition, Helix Fi also features a mobile and online app that will give you complete control over Internet access in your home.

During the installation, the technician sets up the equipment to ensure optimal performance and give you the best Helix experience possible. We don’t recommend changing anything after the installation.

The voice remote is your best friend! Using it makes it easy to find your favourite shows, movies, series, channels and actors. You can even use keywords to get suggestions based on what you’re in the mood for. Check out this article for voice command ideas. Note that you can also access the TV search menu by pressing the Helix button on your voice remote.

When you enable Parental Control, you get to choose which content can be accessed by your household’s devices or the mobile devices connected to your Wi-Fi network through the Helix Fi app. Enabling the Purchase PIN allows you to restrict paid content purchases in Helix.

Want to pay your bill for your Mobile Phone, Home Phone, illico, etc.? Go to the Customer Centre and sign in to your Videotron account. 

To pay for your Helix services (Internet and/or TV), sign in to My Helix Account. 

Want to pay your bills online? Use your account numbers to pay through your financial institution’s website. You have a Helix account number and a Videotron account number