What are the Counter Services?
The Counter Services allow you to benefit from the expertise of a Videotron advisor on anything that has to do with the configuration and use of your mobile device.
Are you a technology novice? You will learn a lot about it and become independent. Consider yourself a techie? You’ll definitely save time and might discover new things!
Services included
The following services are included with the activation of your phone:
- SIM card installation
- Activation of your mobile device
Selection of services
You can opt for one of the following groups of services.
Essential service
Included:
- Transfer of contacts
- Transfer of photos and videos
- Installation of external apps
- Synchronization of the device with your Gmail account or Apple ID
Superior service
Included:
- Transfer of contacts, photos, and videos
- Installation of external apps
- Synchronization of the device with your Gmail account or Apple ID
- Pairing the mobile device with other devices (smartwatch, hearing aids, car, etc.)
Troubleshooting service
Included:
- Removal of malicious apps
- Update of operating system
Pairing service
Included:
- Pairing the mobile device with other devices (smartwatch, hearing aids, car, etc.)
Personalized support service
Would you like to receive training? Need help setting up your email address or recovering your password? Whatever your needs, our team members are here to support you.
Find a store
Come and see us to get valuable advice from our team. Find a store near you.
Counter Services FAQ
Whether you are an adept or a beginner, and you purchased your mobile device online or in-store, at Videotron or elsewhere, the Counter Services save you time and allow you to benefit from personalized, high-quality support so you can use your phone to its full potential.
For more information on the cost of the Counter Services or to find out if they are offered at a Videotron store near you, contact the store of your choice.
