What are the Counter Services?
As a new customized in-store support offering, the Counter Services allow you to benefit from the expertise of a Videotron advisor on anything that has to do with the configuration and use of your mobile device. Still new to this technology? You will learn a lot about it and become independent. Consider yourself a techie? You’ll definitely save time and might discover new things!
Counter Services offered in-store
The following services are included with the activation of your phone:
- SIM card installation
- Activation of your mobile device
- Installation of accessories
- Synchronization of device with your existing Gmail or Apple ID account
- Explanation of your mobile device’s key features
- Installation of the User Centre + app
Selection of services
You can opt for one of the following groups of services or choose one or more services à la carte.
- Data, contacts, pictures, and SMS transfer (to a compatible device)
- Account recovery in the event that you forgot your password
- Creation and installation of personal email
- Configuration of personal and professional email inboxes
- Installation of external applications
- All Tranquillity services
- Synchronization of Gmail or Apple ID accounts on all your devices (tablet, smart watch, etc.)
- Device troubleshooting and removal of harmful applications
- Configuration of devices on car Bluetooth
Discovery services (on appointment)
- À-la-carte development, based on your needs (15, 30, 45 or 60 minutes)