What are the Counter Services?
As a new customized in-store support offering, the Counter Services allow you to benefit from the expertise of a Videotron advisor on anything that has to do with the configuration and use of your mobile device. Still new to this technology? You will learn a lot about it and become independent. Consider yourself a techie? You’ll definitely save time and might discover new things!
Counter Services offered in-store
The following services are included with the activation of your phone:
- SIM card installation
- Activation of your mobile device
- Installation of accessories
- Synchronization of device with your existing Gmail or Apple ID account
- Explanation of your mobile device’s key features
- Installation of the User Centre + app
Selection of services
You can opt for one of the following groups of services or choose one or more services à la carte.
- Data, contacts, pictures, and SMS transfer (to a compatible device)
- Account recovery in the event that you forgot your password
- Creation and installation of personal email
- Configuration of personal and professional email inboxes
- Installation of external applications
- All Tranquillity services
- Synchronization of Gmail or Apple ID accounts on all your devices (tablet, smart watch, etc.)
- Device troubleshooting and removal of harmful applications
- Configuration of devices on car Bluetooth
Discovery services (on appointment)
- À-la-carte development, based on your needs (15, 30, 45 or 60 minutes)
Counter Services FAQ
Whether you are an adept or a beginner, and you purchased your mobile device online or in-store, at Videotron or elsewhere, the Counter Services save you time and allow you to benefit from personalized, high-quality support so you can use your phone to its full potential.
For more information on the cost of the Counter Services or to find out if they are offered at a Videotron store near you, contact the store of your choice.