What are the different SIM card formats?
Three card formats are compatible with Videotron phones:
- Micro SIM
- Nano SIM
Note that SIM and Micro SIM cards are now offered together. To install one of these cards in your phone, simply select the one whose format is compatible with your device. You must detach it and insert it into your phone. If you are not sure which SIM card format is right for your device, go to the Devices page, and find informations about your phone in its technical sheet, in the User Guide or in the interactive demos.
If you still have doubts about the type of SIM card in your device, find some help on the Contact us page, before detaching your SIM card.
How to install my SIM card?
To easily install the SIM card in your device, follow these steps:
- Go to the Devices page
- Select your phone
- Consult the interactive demos or the User Guide of your device to find all the information about the installation of your SIM card. If you are using the interactive demos, find the information in the Setup and orientation section and then, in the Hardware and physical features tab.
To install your SIM card from the Devices page, consult the interactive demos or the User Guide. Make sure not to click on "All about SIM card" at the top right of the page.
How to activate my SIM card?
There are two options to activate your SIM card.
If you have a new phone number
Activate your SIM card in just one easy step: insert the SIM card into your mobile device and it will activate automatically.
If you’re keeping your current phone number
- Insert the SIM card into your mobile device.
- Call our toll-free automated activation service at: 1-833-657-5507
Good to know
If you transferred your phone number from another service provider, you can activate your SIM card in your Customer Centre. Simply go to the Mobile section and click on Finalize your mobile activation.