What are the different SIM card formats?
Three card formats are compatible with Videotron phones:
- Micro SIM
- SIM
- Nano SIM
Note that SIM and Micro SIM cards are now offered together. To install one of these cards in your phone, simply select the one whose format is compatible with your device. You must detach it and insert it into your phone. If you are not sure which SIM card format is right for your device, contact a Technical Support representative before detaching the cards.
How to install my SIM card?
To find out how to install your SIM card, visit our Devices page and select your phone. This will give you access to interactive demos, one of which will show you how to install your SIM card.
How to activate my SIM card?
There are two options to activate your SIM card.
If you have a new phone number
Activate your SIM card in just one easy step: insert the SIM card into your mobile device and it will activate automatically.
If you’re keeping your current phone number
- Insert the SIM card into your mobile device.
- Call our toll-free automated activation service at: 1-833-657-5507
Good to know
If you transferred your phone number from another service provider, you can activate your SIM card in your Customer Centre. Simply go to the Mobile section and click on Finalize your mobile activation.
