What is Wi-Fi Calling?
Wi-Fi Calling enables you to make calls and text using a Wi-Fi network. A great way to overcome mobile signal reception problems or to minimize roaming charges abroad. This service enables you to communicate without using apps like Skype, WhatsApp or Messenger.
Warning: In case of emergency, use traditional cellular or telephone services. If you use the Wi-Fi Calling service when you are out, make sure the address registered in your device is up to date as emergency services will use this address to determine your location.
How to use the Wi-Fi Calling service
To use the Wi‑Fi Calling service¹, you must:
- Own a compatible device with the Wi‑Fi Calling service. Verify the device’s compatibility in the list below.
- Have a VoLTE SIM card and a compatible device with the VoLTE feature. Verify if your mobile is compatible with VoLTE.
- Activate the VoLTE feature and the Wi‑Fi Calling option on your mobile.
Good to know
Checking your phone’s compatibility with Wi-Fi Calling
Wi-Fi Calling is available on the following phones:
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Mini
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone SE
iPhone SE (2nd gen)
iPhone SE (3 gen)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 4
Pixel 4a
Pixel 4a (5G)
Pixel 4 XL
Pixel 5
Pixel 6
Pixel 6a
Pixel 6 Pro
Pixel 7
Pixel 7 Pro
Mate 20 Pro
P40
P40 Pro
P30
P30 Pro
G7 One
K41S
Velvet
Moto e (2020)
Moto e6
Moto G Power (2021)
Moto G Stylus
Moto G 5g
Moto G Stylus 5g (2022)
Moto G7
Moto G7 Play
Moto Z4
One 5G Ace
One Hyper
Nokia 3.4
Galaxy A8
Galaxy A71
Galaxy A70
Galaxy A53 5G
Galaxy A52 5G
Galaxy A52
Galaxy A51
Galaxy A50
Galaxy A32 5G
Galaxy A32
Galaxy A21
Galaxy A20
Galaxy A12
Galaxy A10e
Galaxy A5 (2017)
Galaxy J3 Prime (2017)
Galaxy J3 Top (2018)
Galaxy Note 20 Ultra
Galaxy Note 10+
Galaxy Note 9
Galaxy Note 8
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21FE 5G
Galaxy S21 Ultra 5G
Galaxy S20 5G
Galaxy S20+ 5G
Galaxy S20 FE 5G
Galaxy S20 FE
Galaxy S20 Ultra 5G
Galaxy S10
Galaxy S10e
Galaxy S10+
Galaxy S9
Galaxy S9+
Galaxy S8
Galaxy S8+
Galaxy S7
Galaxy S7 Edge
Galaxy XCover6 Pro
Galaxy Z Flip3 5G
Galaxy Z Flip 5G
Galaxy Z Flip
Galaxy Z Fold3 5G
Galaxy Z Fold2 5G
Galaxy Z Fold2
Galaxy Z Flip4
Galaxy Z Fold4
How to enable the Wi-Fi Calling feature
Follow the steps associated with your cell phone model.
Attention : Make sure you have updated your device’s operating system before you enable the Wi-Fi Calling feature. See how to do it.
iPhone
- Go to Settings and select Phone.
- Select Wi-Fi Calling.
- Enable the feature by sliding the button to green.
If necessary, see more details about Wi-Fi Calling from an iPhone.
Samsung
- Open the Phone app and tap the three dots in the upper right corner to display more options.
- Select Settings.
- Tap the button next to Wi-Fi Calling to enable the feature.
If necessary, see more details about Wi-Fi Calling from a Samsung phone.
Others (Android)
- Go to Settings and select Network and Internet or Mobile Networks.
- Depending on the model, select Mobile Data, Mobile Network, or SIM Card.
- Select Wi-Fi Calling.
- Tap the button at the top to enable or disable the feature.
Note : Depending on your device’s model, the procedure may vary slightly.
How to enter an address for emergency services
Good to know
- In the Wi-Fi Calling settings on your phone, select Update Emergency Address.
- Enter your cell phone number and tap Submit.
- Enter the 4-digit validation code received via text message and tap Submit.
- Select the address you want to change, enter the country, street number, and postal code, then tap Next.
- Select the suggested address if it is correct, or tap Enter manually to change the address and then tap Save.
- Confirm the address by taping Yes, then tap Exit.
Wi-Fi Calling billing
By the minute
When you use Wi-Fi Calling, the minutes included in your Mobile plan count. If your plan does not include unlimited minutes, there will be charges associated with the use of excess minutes. Using Wi-Fi Calling for video calls uses Internet data consumption.
Local and long-distance calls
Wi-Fi Calling and text messaging are included in your plan in the following cases:
- All incoming calls, regardless of the country you’re visiting.
- Outgoing calls to Canada.
- Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
- Outgoing calls to someone in the same country as you, if it is on the list of eligible countries.
Albania, Anguilla, Antigua and Barbuda, Argentine Republic, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cuba, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakstan, Lao, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint-Martin, San Marino, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and, Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, United States Virgin Islands, Uruguay, Vatican City State, Vietnam
Long distance call fees apply in the following cases²:
- Outgoing calls to someone in the same country as you for countries not included in the above list.
- Outgoing calls to someone in a different country than you, other than Canada.
- Outgoing calls from Canada to one of the following countries: International long-distance fees on mobile.
Conditions
1 Wi-Fi Calling service is offered to Videotron customers who own a device compatible with the aforementioned technology. To subscribe to this service, customers must activate the Wi-Fi Calling function in their device's settings, and accept the service's terms of use. Wi-Fi calls require a connection to a wired Wi-Fi network in order to allow for signal transmission; therefore, it is impossible to use Wi-Fi Calling when on-board means of transport (trains, buses, airplanes, boats, etc.), or to make Wi-Fi Calls using a shared connection. All use of the Wi-Fi Calling service will be deducted from the minutes included in your Mobile plan. If your plan does not include unlimited minutes, you may incur fees for exceeding minutes. Use of the Wi-Fi Calling service for video calling incurs Internet data consumption, which will be deducted from the Internet plan belonging to the Wi-Fi signal provider. Invoicing rules may vary according to the customer's location when making Wi-Fi calls. Specific limitations apply to Emergency 911 services. To inform yourself about invoicing rules and the limits of Emergency 911 services, please consult the Wi-Fi Calling service terms and conditions section of the Videotron website.
2 If you have a mobile plan limited to Quebec, long-distance charges will apply for an outbound call outside of Quebec.
