What is Wi-Fi Calling?
Wi-Fi Calling enables you to make calls and text internationally at no charge through a Wi-Fi network. This service is very convenient if you’re travelling or want to contact a loved one abroad, and enables you to communicate without using apps like Skype, WhatsApp or Messenger.
If you’re abroad and need to contact emergency services, use traditional cellular or telephone services. Don’t use Wi-Fi, because emergency services won’t to pinpoint your geographic location.
How do I use Wi-Fi Calling?
You need to sign up for Wi-Fi Calling to use this service. To do so, make sure you have a compatible phone (for Android, only phones sold by Videotron are compatible), an SIM VoLTE card and the VoLTE feature enabled in your account (you can find this information in your Customer Centre).
Checking your phone’s compatibility with Wi-Fi Calling
Wi-Fi Calling is available on the following phones:
- Apple: iPhone SE, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, XR, XS and XS Max
- Huawei: Mate 20 Pro, P30 and P30 Pro
- Motorola Moto G7 Play and Moto Z4
- Samsung: Galaxy A5 (2017), A8, A20, A50, A70, J3 Prime (2017), J3 Top (2018), Note 8, Note 9, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10e and S10+
Enabling Wi-Fi Calling
- Make sure you have a Wi-Fi connection on your device and that you’re on Videotron’s mobile network.
- Enable Wi-Fi Calling in your mobile device settings.
- Add an emergency address.
- Once activated, the network’s name will change to Videotron Wi-Fi.
If you want to enable Wi-Fi Calling based on your phone’s model, follow our interactive demos on the devices page.