How to use Wi-Fi Calling Service?

Use the Wi-Fi network to contact your loved ones with Wi-Fi Calling.

What is Wi-Fi Calling?

Wi-Fi Calling enables you to make calls and text using a Wi-Fi network. A great way to overcome mobile signal reception problems or to minimize roaming charges abroad. This service enables you to communicate without using apps like Skype, WhatsApp or Messenger.

If you’re abroad and need to contact emergency services, use traditional cellular or telephone services. Don’t use Wi-Fi, because emergency services won’t to pinpoint your geographic location.

How do I use Wi-Fi Calling?

To use the Wi‑Fi Calling service¹, you must:

  • Own a compatible device with the Wi‑Fi Calling service. Verify the device’s compatibility in the list below.
  • Have a VoLTE SIM card and a compatible device with the VoLTE feature. Verify if your mobile is compatible with VoLTE.
  • Activate the VoLTE feature and the Wi‑Fi Calling option on your mobile using our Interactive guides and demos.

Good to know

Wi-Fi Calling requires a Wi-Fi connection on a wired network to send the signal. The Wi-Fi Calling service therefore is not available on means of transportation (train, bus, plane, boat, etc.) or to make Wi-Fi calls in connection sharing.

Checking your phone’s compatibility with Wi-Fi Calling

Wi-Fi Calling is available on the following phones:

iPhone 13 

iPhone 13 mini 

iPhone 13 Pro 

iPhone 13 Pro Max 

iPhone 12 

iPhone 12 Pro 

iPhone 12 Pro Max

iPhone 12 mini

iPhone 11 

iPhone 11 mini 

iPhone 11 Pro 

iPhone 11 Pro Max 

iPhone 8 

iPhone 8 Plus 

iPhone 7 

iPhone 7 Plus 

iPhone 6s  

iPhone 6s Plus 

iPhone SE (2nd generation)

iPhone SE 

iPhone X 

iPhone XR 

iPhone XS  

iPhone XS Max 

Pixel 6

Pixel 6 Pro

Pixel 5 

Pixel 4 

Pixel 4a (5G)

Pixel 4a

Pixel 4 XL 

Pixel 4a 

Pixel 4a (5G) 

Mate 20 Pro 

P40 

P40 Pro 

P30  

P30 Pro  

G7 One 

K41S 

Velvet 

Moto e (2020) 

Moto e6 

Moto G Power (2021) 

Moto G Stylus 

Moto G7 

Moto G7 Play  

Moto Z4 

One 5G Ace 

One Hyper 

Nokia 3.4 

Galaxy A8 

Galaxy A71

Galaxy A70 

Galaxy A52 5G 

Galaxy A52

Galaxy A51

Galaxy A50 

Galaxy A32 5G 

Galaxy A32

Galaxy A21 

Galaxy A20 

Galaxy A12 

Galaxy A10e 

Galaxy A5 (2017) 

Galaxy J3 Prime (2017) 

Galaxy J3 Top (2018) 

Galaxy Note 20 Ultra 

Galaxy Note 10+ 

Galaxy Note 9 

Galaxy Note 8 

Galaxy S21 5G 

Galaxy S21+ 5G 

Galaxy S21FE 5G

Galaxy S21 Ultra 5G 

Galaxy S20 5G 

Galaxy S20+ 5G 

Galaxy S20 FE 5G 

Galaxy S20 FE

Galaxy S20 Ultra 5G 

Galaxy S10 

Galaxy S10e 

Galaxy S10+  

Galaxy S9 

Galaxy S9+ 

Galaxy S8 

Galaxy S8+ 

Galaxy S7 

Galaxy S7 Edge 

Galaxy Z Flip3 5G 

Galaxy Z Flip 5G 

Galaxy Z Flip

Galaxy Z Fold3 5G 

Galaxy Z Fold2 5G 

Galaxy Z Fold2

Enabling Wi-Fi Calling

  1. Make sure you have a Wi-Fi connection on your device and that you’re on Videotron’s mobile network.
  2. Enable Wi-Fi Calling in your mobile device settings.
  3. Add an emergency address.
  4. Accept the Terms of Use.
  5. Once activated, the network’s name will change to Videotron Wi-Fi.

If you want to enable Wi-Fi Calling based on your phone’s model, follow our interactive demos on the devices page.

Wi-Fi Calling billing

By the minute

When you use Wi-Fi Calling, the minutes included in your Mobile plan count. If your plan does not include unlimited minutes, there will be charges associated with the use of excess minutes. Using Wi-Fi Calling for video calls uses Internet data consumption.

Local and long-distance calls

Wi-Fi Calling and text messaging are included in your plan in the following cases:

  • All incoming calls, regardless of the country you’re visiting.
  • Outgoing calls to Canada.
  • Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
  • Outgoing calls to someone in the same country as you, if it is on the list of eligible countries.

Albania, Anguilla, Antigua and Barbuda, Argentine Republic, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cuba, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakstan, Lao, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint-Martin, San Marino, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and, Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, United States Virgin Islands, Uruguay, Vatican City State, Vietnam

Long distance call fees apply in the following cases²:

  • Outgoing calls to someone in the same country as you for countries not included in the above list.
  • Outgoing calls to someone in a different country than you, other than Canada.
  • Outgoing calls from Canada to one of the following countries: International long-distance fees on mobile.

Warning: If you dial 9-1-1 with the Wi-Fi Calling service, emergency services will not be able to determine your location and will be dispatched to the address registered in your device, it's important to ensure it is up to date.

In case of emergency, it is preferable to use traditional cellular or telephone services, use Wi-Fi Calling only as a last resort.

What is Wi-Fi Calling? How do I use Wi-Fi Calling? Wi-Fi Calling billing

Conditions

1 Wi-Fi Calling service is offered to Videotron customers who own a device compatible with the aforementioned technology. To subscribe to this service, customers must activate the Wi-Fi Calling function in their device's settings, and accept the service's terms of use. Wi-Fi calls require a connection to a wired Wi-Fi network in order to allow for signal transmission; therefore, it is impossible to use Wi-Fi Calling when on-board means of transport (trains, buses, airplanes, boats, etc.), or to make Wi-Fi Calls using a shared connection. All use of the Wi-Fi Calling service will be deducted from the minutes included in your Mobile plan. If your plan does not include unlimited minutes, you may incur fees for exceeding minutes. Use of the Wi-Fi Calling service for video calling incurs Internet data consumption, which will be deducted from the Internet plan belonging to the Wi-Fi signal provider. Invoicing rules may vary according to the customer's location when making Wi-Fi calls. Specific limitations apply to Emergency 911 services. To inform yourself about invoicing rules and the limits of Emergency 911 services, please consult the Wi-Fi Calling service terms and conditions section of the Videotron website.

2 If you have a mobile plan limited to Quebec, long-distance charges will apply for an outbound call outside of Quebec.

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