How to obtain complete satisfaction

Are you dissatisfied with the solutions offered to solve your problem? You’ve come to the right place.

Contact Videotron’s Customer Relations Management

You can file a complaint with Videotron’s Customer Relations Management. Our team will contact you within 24 hours of receiving the form.

FILE A COMPLAINT

You can also file a complaint with Videotron’s Customer Relations Department by mail or email. Our team will contact you within 48 hours of receiving your message.

By mail
Videotron Ltd., Head Office
Customer Relations Department
612 Saint-Jacques Street, 8th Floor
Montréal (Québec) H3C 4M8

By email
Satisfaction@videotron.com

Other resources

If you are still unable to reach a satisfactory resolution to your problem, the Canadian Radio-television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.

For regulated services

The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

Contact the CRTC at:
Canadian Radio-television and Telecommunications Commission
Ottawa (Ontario) K1A 0N2

For non-regulated services

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free 1 888 221-1687.

logo CCTS