All our stores are open, and our teams welcome you in the strictest respect of sanitary measures. In order to protect our customers and our employees, our stores apply a strict service and hygiene protocol.
- Greeting of customers with a hydroalcoholic solution and management of the number of clients in the store to respect the limit per square metre
- Increased hygiene measures for all surfaces, vehicles and products used by employees and customers
- Restrictions on physical contact: employees maintain as far as possible a minimum distance of 2 metres
- Installation of Plexiglas shields and protection panels between stations
According to regional health measures, our services offered in stores are adapted. For store business hours, click on the button below.
Management of your services online
You can easily manage your Videotron services online at any time: consult your invoices, monitor your mobile data usage, change your TV channels, modify your plans and much more!
Log in to My Account to manage your Helix services, and to the Customer Centre to manage your other services.
Always available to help you
Our Customer Service representatives and Technical Support experts are here to help you.
You can contact Customer Service Monday through Friday, 8:00 a.m. to 7:00 p.m., and Saturday and Sunday, 9:00 a.m. to 6:00 p.m. Technical support is always available 24 hours a day, 7 days a week.
Frequently asked questions about COVID-19 prevention measures at Videotron
No. Unfortunately, in order to limit the spread of COVID-19, we will not be able to install your services at this time. Please contact us to reschedule your installation.