Helix installation

After your installation, you will be ready to enjoy your new entertainment experience.

NOTE : To prevent the spread of COVID-19, our technicians will help you install your equipment remotely.

See our assisted installation instructions.

Benefits of installation by a technician


Attentive to your needs

During his visit, the technician takes the time to assess your needs and browsing habits, as well as the number of connected devices and where you will use them in your home.

Thanks to his expertise, he will determine the ideal location for your equipment, so you may enjoy an optimal experience and Wi-Fi coverage.

Optimal performance

In addition to installing and configuring your Helix equipment, the technician ensures your network’s performance is optimal. He synchronizes your TV sets and up to five of your connected devices (e.g., smartphone, tablet, computer) and makes sure your Helix equipment is functioning properly.

Base on your home’s layout, he can also suggest that you optimize your Wi-Fi network using Wi-Fi pods (pods not included).

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Personalized tips

The technician also demonstrates how to use the main features based on your specific needs, including how to search for content using voice commands, recordings, On Demand content, the Sports App, the Kids Zone, Parental Control, and much more!

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The Helix experience at your fingertips

Before leaving, the technician gives you some useful tips on how to use the Helix and Helix Fi apps, as well as a quick overview of My Helix Account, where you can track your data usage, manage your payment method and view your invoices. You will also discover the Support website, a key resource to get even more out of your Helix experience.

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Helix self-installation

The free self-installation option is also available to some customers seeking for autonomy and flexibility who prefer to install their Helix equipment themselves.

Need assistance? We’ve got your back.

To easily install your Helix equipment, discover our special assisted installation procedure.

Helix technology is available or exclusively available in some regions. .


Discover our plans