Benefits of installation by a technician
He will find the best location for the Helix Fi Gateway to ensure an optimal experience and Wi-Fi coverage.
He installs and configures your Helix equipment.
He shows you the main Helix features.
He gives you some useful advice on how to get the most out of the Helix universe.
Attentive to your needs
During his visit, the technician takes the time to assess your needs and browsing habits, as well as the number of connected devices and where you will use them in your home.
Thanks to his expertise, he will determine the ideal location for your equipment, so you may enjoy an optimal experience and Wi-Fi coverage.
In addition to installing and configuring your Helix equipment, the technician ensures your network’s performance is optimal. He synchronizes your TV sets and up to five of your connected devices (e.g., smartphone, tablet, computer) and makes sure your Helix equipment is functioning properly.
Base on your home’s layout, he can also suggest that you optimize your Wi-Fi network using Wi-Fi pods (pods not included).
The technician also demonstrates how to use the main features based on your specific needs, including how to search for content using voice commands, recordings, On Demand content, the Sports App, the Kids Zone, Parental Control, and much more!
The Helix experience at your fingertips
Before leaving, the technician gives you some useful tips on how to use the Helix and Helix Fi apps, as well as a quick overview of My Helix Account, where you can track your data usage, manage your payment method and view your invoices. You will also discover the Support website, a key resource to get even more out of your Helix experience.
The free self-installation option is also available to some customers seeking for autonomy and flexibility who prefer to install their Helix equipment themselves.