Certified refurbished phones: a wise choice
Whether economic or environmental, there are several good reasons to offer a second life to a cell phone. Videotron offers a vast selection of devices at affordable prices, payable in 1 or 24 payments. Learn more about certified refurbished phones.
Want a new cell phone?
Shop online for your next certified refurbished phone. We have a vast, frequently renewed selection of devices to choose from.
Payment methods
When you purchase a certified refurbished phone combined with a new subscription or renewal, you can pay in two different ways:
- With the Simplified Payment option: Pay in 24 monthly payments.
- Without the Simplified Payment option: Make a one-time payment.
Note: To benefit from the Simplified Payment option, you must be subscribed to a Mobile plan with a monthly rate equal to or greater than a certain amount. To determine this amount, see the terms and conditions associated with each phone.
Videotron’s certified refurbished phones warranty
If you purchased a certified refurbished phone and it turns out to be defective, a Videotron 12-month warranty applies (parts and labour). As soon as you notice a defect that is not one of the exclusions below, visit a Videotron store near you before the end date of Videotron’s certified refurbished warranty, which begins on the device activation date or the device purchase date if activation occurs more than 30 days after purchase.
Videotron’s basic warranty does not apply to device defects that are cosmetic in nature (e.g., scratches, cracks in the screen, etc.) or if the device is broken or defective for any of the following reasons:
- An accident
- A case of force majeure
- Modified equipment without our permission
- Misuse of the device or equipment
If the equipment is defective, we will replace it with a refurbished device with identical or comparable features.
The certified USB cable, whether new or used, included with a certified refurbished phone may not be the original one and is not covered by the warranty.
The 30-day satisfaction warranty
The 30-day satisfaction warranty applies to a new Mobile plan following its activation, or upon renewal.
You have 30 days after activating the service to terminate the agreement and get a refund of the service fee and purchase costs.
Conditions for eligibility for the 30-day satisfaction warranty:
- Have used the call time and data included in your monthly Mobile plan up to a maximum of 50% (or 100% if you are a person with a disability), unless these options are unlimited.
- Return the device and its accessories in their original packaging, in almost new condition.
Frequently asked questions about certified refurbished phones
It’s a used phone that’s been given a second life. Videotron’s certified refurbished cell phones have the following features:
- Almost new condition, which may have slight imperfections
- Operation validated by a series of tests
- Inspected, cleaned, reset, and repackaged in a new generic packaging device
- Complete reset with data erasure and update to the latest version
- Battery and certified USB cable included¹
You have until 30 days after activating the service to terminate the agreement and get a refund of the purchase costs.
Yes. Videotron offers a 12-month warranty when purchasing a certified refurbished phone.
Not all models are available as certified refurbished cell phones.
Our inventory contains a variety of devices (while supplies last) and is frequently renewed. To find the perfect match for you, consult our certified refurbished phones inventory on a regular basis.
Conditions
¹ Battery life may vary depending on prior usage. When certifying the device, we ensure that the battery is operating at at least 80% of its initial capacity. If not, we will replace it with a new battery. Certified refurbished phones have not been repaired, remanufactured, or refurbished by the original manufacturers.
