Adding equipment

Buy Helix equipment online

You can purchase Helix TV terminals, Wi-Fi pods, voice remotes, or power cables for your Helix Fi gateway or Helix TV terminal directly on My Account.

1. On the Services and equipment tab, scroll down to the My Helix equipment section.
2. Click the Manage my equipment button, then Buy new equipment.
3. On the desired equipment tile, select a method of payment from the drop-down menu. Click Add this equipment, then Continue.
4. Select the installation mode, if applicable, and click Continue.
   Note: Check out our quick and easy self-installation procedures!
5. Read over your order summary and click Continue to confirm.

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Activate Helix equipment purchased from a third party

When you purchase a Helix TV terminal or Wi-Fi pods elsewhere than at Videotron, you’ll need to activate your equipment online in My Account.

Bought a used Helix TV terminal?
To ensure that the terminal activation and remote pairing go smoothly, reset the devices before activating them.

1. On the Services and equipment tab, scroll down to the My Helix equipment section.
2. Click the Manage my equipment button and then Add your own equipment.
3. On the corresponding tile, click Add this equipment, then Continue.
4. Choose the installation mode and click Continue.
   Note: Check out our quick and easy self-installation procedures!
5. Enter the serial number of the equipment to be activated and click Next.
6. Read over your order summary and click Continue to confirm.

Purchasing other equipment

Looking for a mobile device, accessories, or illico equipment? Here’s how to get it:

• Mobile: browse all the models available online.
• Mobile accessories: stop by and see our in-store selection.
• illico terminal or remote: call Customer Service.