Adding or removing equipment

Learn how to order Helix equipment online, activate used equipment, or remove devices from your account.

Frequently asked questions about purchasing equipment

You can extend the reach of the Wi-Fi signal in your home with Wi-Fi pods. You plug them into an electrical outlet to amplify the signal in areas where it’s weak. Learn more about Wi-Fi pods.

Of course! To find out if the warranty applies and to get a replacement device if it does, contact Customer Service.

Delivery is usually within 48 to 72 business hours.

No. Whether you order online or by phone from Customer Service, delivery times are the same, between 48 and 72 business hours.

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