What is the Vrai platform?
Vrai is a platform offering unlimited access to lifestyle content, including a host of original French-language productions and exclusive series, listed by genre in a vast catalogue, with dozens of new selections each month.
Learn more about this bold and engaging new platform and subscribe now.
How to subscribe to Vrai
Add Vrai to your Helix TV or Helix TV App plan
- Log in to My Account and select the Services & equipment section (on mobile, tap the My Account tab at the top of the page to display the sections).
- Under Helix Services and Manage your TV, click on the Choose your channels link.
- Enter Vrai in the Search channel field or scroll down to Access other specialty channels to find Vrai under Specialty channels.
- Click on the Vrai tile to add it to your plan and click on Continue.
Add Vrai to your illico TV plan
To add the Vrai specialized channel to your selection, contact us.
How to access Vrai
On Helix TV
To access Vrai on your TV, use the voice command and say “Vrai,” or press the HELIX button on your remote and select Vrai from the App section in the menu, under Entertainment.
The Vrai content is integrated into the Helix catalogue. Selecting this content from the catalogue will automatically launch Vrai.
On illico TV
Vrai can be accessed only on TVs equipped with new generation terminals (Samsung, Cisco and Technicolor). The manufacturer is listed on the front of the device.
To access Vrai on your TV, press the yellow 900 button on your remote or go to channel 900.
Make sure to disable your ad blocker so you can view Vrai content on your computer.
How to search for Vrai content
On Helix TV
You can search for Vrai content by title, genre, actor, director, etc.
Use voice command and say what you are looking for or press the HELIX button on your remote and select the magnifying glass icon to enter keywords for your search.
On illico TV
To find something to watch, browse the Vrai menu, which has different types of content categories.
To search on your TV, press 
on your remote and enter your keywords.
How to watch Vrai content
Note that Vrai content can only be viewed in Canada.
On Helix TV
- To view Vrai content, select the desired content and then Play to start watching.
- If it’s a series, select the season and episode you want to watch.
To preview the content, select Trailer.
On illico TV
- Select the desired content and then Watch to start playing it.
- If it’s a series, select the season and episode you want to watch.
Good to know
On Helix or illico TV, you can add content from Vrai to your Favourites for easy retrieval.
If you have an issue with Vrai on the QUB app, see the Help Centre. You can also access it directly in the QUB app: select the Profile (Profil) tab at the bottom right of the screen, tap About (À propos), and then select Help Centre (Centre d’aide).
Frequently asked questions about how Vrai works
No. Viewing Vrai content on Helix TV does not use up Internet bandwidth, as video content distribution is not done via the Internet.
If you have a Helix TV, Helix TV app ou illico TV plan, you can stream Vrai content on another screen using the Helix TV app and Google Chromecast.
With Helix TV and the Helix TV app, up to five simultaneous video streams are possible.
