What is the Vrai platform?
Vrai is a platform offering unlimited access to lifestyle content, including a host of original French-language productions and exclusive series, listed by genre in a vast catalogue, with dozens of new selections each month.
Learn more about this bold and engaging new platform and subscribe now.
How to subscribe to Vrai
Add Vrai to your Helix TV or Helix TV App plan
- Log in to My Account and select the Services & equipment section (on mobile, tap the My Account tab at the top of the page to display the sections).
- Under Helix Services and Manage your TV, click on the Choose your channels link.
- Enter Vrai in the Search channel field or scroll down to Access other specialty channels to find Vrai under Specialty channels.
- Click on the Vrai tile to add it to your plan and click on Continue.
Subscribe to Vrai via the QUB app
- Go to the QUB website to subscribe to the app.
- Enter the requested information to create your QUB profile.
- Choose your QUB plan and enter your payment information.
- Confirm your subscription.
- In the email confirming the creation of your account and subscription to Vrai, click on the link to confirm your email address.
- Download the QUB app to your iOS or Android mobile device.
How to access Vrai
On Helix TV
To access Vrai on your TV, use the voice command and say “Vrai,” or press the HELIX button on your remote and select Vrai from the App section in the menu, under Entertainment.
The Vrai content is integrated into the Helix catalogue. Selecting this content from the catalogue will automatically launch Vrai.
With the QUB app
- In the Log in (Se connecter) section, enter the username and password you chose when subscribing online, then tap Log in (Se connecter).
- Tap the Browse (Parcourir) tab in the bottom of the screen.
- Select the Video tab and choose Vrai.
On a computer
- From the QUB website, log in with your QUB profile by clicking Log in (Se connecter) in the lower left-hand corner of the screen.
- Select Vrai from the platforms available in the Featured (En vedette) menu on the left or click on the Video tab at the top of the screen, then click on the Vrai tile.
Make sure to disable your ad blocker so you can view Vrai content on your computer.
How to search for Vrai content
On Helix TV
You can search for Vrai content by title, genre, actor, director, etc.
Use voice command and say what you are looking for or press the HELIX button on your remote and select the magnifying glass icon to enter keywords for your search.
On the QUB app and the QUB website
To find something to watch, browse the Vrai menu, which has different types of content categories, such as Original productions (Productions originales), Exclusives (Exclusivités), Home (Maison), Cooking (Cuisine), Society (Société), Comedy (Humour), etc.
You can also search for specific content:
- Select the Search (Recherche) tab at the bottom of your mobile screen or in the upper left-hand corner of your computer screen.
- Enter the title of the series or program you are looking for.
- Choose from the different search results sorted by content category.
How to watch Vrai content
Note that Vrai content can only be viewed in Canada.
On Helix TV
To view Vrai content, select the desired content and then Play to start watching. If it’s a series, select the season and episode you want to watch.
To preview the content, select Trailer.
On the QUB app and QUB website
To watch Vrai content, click on the tile of the chosen content, choose the season and episode you want to watch, if applicable, then click on the Play icon to start watching.
Good to know
On Helix TV, you can add content from Vrai to your Favourites for easy retrieval.
On the QUB app and the QUB website, you can add your favourite content to your Library (Bibliothèque) by clicking on the + icon or the three dots that appear when hovering over the tile. You can also share your discoveries on social media.
If you have an issue with Vrai on the QUB app, see the Help Centre. You can also access it directly in the QUB app: select the Profile (Profil) tab at the bottom right of the screen, tap About (À propos), and then select Help Centre (Centre d’aide).
Frequently asked questions about how Vrai works
No. Viewing Vrai content on Helix TV does not use up Internet bandwidth, as video content distribution is not done via the Internet.
However, streaming Vrai content on a TV via the QUB app on a mobile device will use up data, as would watching the content directly on your mobile.
If you have a Helix TV or Helix TV app plan, you can stream Vrai content on another screen using the Helix TV app and Google Chromecast.
If you watch Vrai via the QUB app, you can stream content on another screen using Google Chromechrast or Apple AirPlay from a mobile device.
With Helix TV and the Helix TV app, up to five simultaneous video streams are possible.
Via the QUB app, you can only watch Vrai on one device at a time under the same account.
