Not subscribed to Helix? Learn how to manage closed captioning with illico TV.
What is closed captioning?
Closed captioning, also known as captions for hearing-impaired viewers, is the on-screen transcription of a show’s dialogue, narration and sound effects. Shows and films with captions indicate “CC” or “STC.”
Enabling or disabling closed captioning on the Helix TV terminal
You can easily change how closed captioning is displayed by voice command, on the video control panel, or in the Accessibility Settings.
With the voice command
Say “Closed captioning” to enable or disable closed captioning.
On the video control panel
- Press
or the middle button on the voice remote to display the video control panel. - Select Closed Captioning or CC.
In the Accessibility Settings
- Press
to open the Accessibility Settings. - Select Closed Captioning, then press the middle button on the navigation pad to enable or disable subtitles.
- Press
to enable your changes.
Good to know
If you enable closed captioning, you can change the display (size, colour and font) in the Closed Captioning Options.
In the Closed Captioning Style field, select Custom to set your own options or select Auto Detect to display the most readable closed captioning.
Enabling or disabling closed captioning on the Helix TV app
On mobile or tablet
- While watching content, tap the
icon at the bottom right of the playback bar to access Playback controls. - Enable or disable the Closed Captioning option.
- Select the display language, if applicable.
- Tap OK.
On the web
- While watching content, tap the
icon at the bottom right of the playback bar to access Language Settings. - Enable or disable the Subtitles option.
- Select the display language, if applicable.
Click on the icon at the bottom right of the playback bar to customize the closed captioning display.
